Customer Support Manager

• Jan 2019 - Present

Customer Support Manager

• Jan 2019 - Present

Manufacturing Engineer

• Aug 2017 - Present

Quality Assurance Specialist & Safety Coordinator

• Feb 2013 - Present

Quality Assurance SpecialistCoordinate with management to develop Quality Assurance program, including documentation and training materials. Inspect instruments and document and provide feedback to guitar technicians for quality issues. Maintain Excel spreadsheet of common issues and communicate with management regarding process improvements.Safety Coordinator Formulate and suggest work safety standards and ensure all OSHA compliance and reporting requirements are met. Facilitate safety committee meetings and delegate activities of the committee. Organize and lead new employee Health & Safety Orientations.

Self Employed

• Jun 2010 - Present

Property ManagerMaintain short term and long term rental properties. Responsible for marketing, maintenance and repairs, screening tenants, and keeping contracts up to date. Manage listings and ensure compliance with state and local requirements. Property ManagerMaintain short term and long term rental properties. Responsible for marketing, maintenance and repairs, screening tenants, and keeping contracts up to date. Manage listings and ensure compliance with state and local requirements.

Technical Service Representative

• Mar 2009 - Jun 2010

Troubleshot photovoltaic inverter product functionality with customers nationally. Interfaced with engineering team regarding product line service. Documented call center service guidelines.Traveled to customer site installations for field service. Developed external field service policy and procedure manual.

Manufacturing Lead

• Apr 2007 - Mar 2009

Supervised a team of up to 13 technicians. Recruited and trained personnel, and conducted performance reviews. Developed processes for the manufacturing of new pv technologies. Worked with the engineering team to design for manufacturability. Developed and maintained documentation of manufacturing processes. Designed and redesigned the manufacturing line to be efficient and meet LEAN Manufacturing standards.Managed inventory of parts and hardware for the manufacturing line. Performed electronics testing.

Manufacturing Technician

• Jun 2004 - Apr 2007

1st manufacturing employee. Assembled products to technical specifications. Documented manufacturing process.Trained new hires on assembly procedures; tracked their progress. Represented company at trade shows.