Experience

The Horton Group

• United States
• Insurance
• 300 - 400 Employee

• Vice President of Benefit Solutions at The Horton Group

  • Jan 2023 - Present

• Client Manager

  • Mar 2021 - Present

  • Establish relationships with assigned clients and assume the joint responsibility for client service and retention. • Develop and manage agency relationships with carriers, vendors, underwriters, and other service providers. • Handle advanced client, producer, and insurer service (such as billing and claims resolution) requests. • Conduct periodic coverage and service reviews with clients.



USI Insurance Services

• United States
• Insurance
• 700 & Above Employee

• Senior Employee Benefits Account Manager

  • Jun 2018 - Mar 2021

  • Assist Benefits Consultants with client issues. • Educate employers and employees in employee benefit regulations and administration. • Work with insurance representatives to develop good working relationships for our clients. • Act as Guiding Project Team Member in technology and training projects resulting in significant efficiencies, customer satisfaction and cost reduction. • Coordinate submission and set up of group plans with insurance carriers. • Claims resolution • Training new account managers and benefits consultants on department procedures. • "Account Manager of the Year" in 2000 and 2009. Show less



Christensen Group Insurance

• United States
• Insurance
• 100 - 200 Employee

• Senior Client Services Advocate

  • Oct 2017 - Jun 2018

  • Manage Key Accounts • Coordinate submission and set-up of group plans with insurance carriers • Claims Reporting • Lead Employee Open Enrollment Meetings • Market Large Group Self Funded & Fully Insured Medical and Ancillary Lines • Manage Key Accounts • Coordinate submission and set-up of group plans with insurance carriers • Claims Reporting • Lead Employee Open Enrollment Meetings • Market Large Group Self Funded & Fully Insured Medical and Ancillary Lines



Associated Benefits and Risk Consulting

• United States
• Insurance
• 1 - 100 Employee

• Senior Employee Benefits Manager

  • Mar 1998 - Oct 2017

  • Assist Benefits Consultants with client issues. • Educate employers and employees in employee benefit regulations and administration. • Work with insurance representatives to develop good working relationships for our clients. • Act as Guiding Project Team Member in technology and training projects resulting in significant efficiencies, customer satisfaction and cost reduction. • Coordinate submission and set up of group plans with insurance carriers. • Claims resolution • Training new account managers and benefits consultants on department procedures. • "Account Manager of the Year" in 2000 and 2009. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Support Specialist

  • Sep 1996 - Feb 1998

  • Demonstrated Commitment to Customer Satisfaction • AECR Certification, January 1997 • Customer Support Specialist, December 1997 • Direct Appeals Specialist • Executive Appeals Specialist (CERC, FCC, PUC, etc.) • 900 Blocking SME • 3 Time MultiQuest Individual Excellence Award Winner • In-charge for MultiQuest Inquiry Team • Average 70 calls per day, with a talk time of 4.00 minutes • Trained new account representatives • Received Outstanding in all four categories on 1997 annual appraisal Show less