Experience

Donaldson

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Customer Service Representative III

  • May 2016 - Present



Imation

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Representative / Customer Account Operations

  • Nov 2006 - Nov 2015

  • Managed up to 15 accounts simultaneously over several business channels globally – including order entry, customer interface, problem solving, inventory/back order reporting, shipping, and tracking details. (Major accounts: Dell, IBM, CDW, Oracle, Office Depot, Amazon.com, Toys R Us, Rite Aid, Kmart, and Walgreens)• Increased customer satisfaction at IBM from 85% to 98% over one year reporting period.• Reduced compliance fines over 50% in consumer market channel accounts.• Achieved 99% Order Accuracy/On Time Delivery Metrics.• Streamlined billing and production process with vendor providing special labeling/shipping services for IBM account.• Addressed customer issues/complaints effectively and within company guidelines while maintaining composure and professionalism. Appropriately direct escalated issues to management with a positive attitude.• Conducted training for new employees on departmental operations and policies.• Traveled to Panama on two occasions to train customer service employees.• Served as Account Cleanup Specialist for management team and rest of the department. Show less

• Pricing & Rebate Analyst

  • Jan 1999 - Nov 2006

   • Supervised back end distributor rebate program and effectively monitored accounts for past price protections and ineligible/duplicate submissions resulting in thousands of dollars of savings each month. • Managed and published monthly pricing communications (Standard, Non-Profit and GSA programs); collaborating with marketing to update as needed to remain competitive in the market.• Coordinated printing of monthly price books with offsite vendor.• Successfully streamlined pricing communication process and reduced spending by over $13,000 per month by moving published price books to an Excel spreadsheet format. Show less

• Senior Administrative Assistant

  • Jul 1996 - Jan 1999

  • Provided administrative support for Director of Marketing and senior management team; handled calls, electronic communications, sales support, bookkeeping, and records retention.• Directed, developed and implemented new policies, methods, and procedures to support company goals and objectives.• Managed all internal/external communications, travel accommodations, coordinated events, and set-up meetings.



3M

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Administrative Assistant - Senior Administrative Assistant

  • Jul 1981 - Jul 1996

  Provided administrative support for various departments within the Data Storage Media Division -- International, OEM, Sales, Marketing

• On-The-Job Trainee

  • Jun 1980 - Jun 1981

  Administrative Assistant for International Data Recording Products Marketing and Sales Managers/Supervisors half days while still attending high school.