Jody LeCompte
Client Success Manager at ProExel Media- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Google Adwords
Google AdWords Certified
Experience
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ProExel Media
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United States
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Advertising Services
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1 - 100 Employee
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Client Success Manager
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Sep 2016 - Present
- Responsible for customer service initiatives and ensuring the success of both internal teams and external clients- Bridging the gap between technical and non-technical team's communication- Managing daily operations of marketing initiatives and advertising campaigns (PPC, Display)- Administrating SalesForce and integrated technologies- Quality assurance and testing of internal software projects
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System Engineer
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Feb 2015 - Sep 2016
- Responsible for development using PHP, MySQL, and JavaScript to re-write and re-vamp flagship software- Responsible for management of AWS hosted infrastructure- Assisted IT Director as needed with administrative duties- Administration and Development of the SalesForce platform
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Hosted Systems Services Administrator
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May 2014 - May 2015
- Managing and provisioning user environments and credentials- Implementation of hosted software on client machines- As part of a team, assisted in DevOps operations such as upgrades or outages- Assisted clients with networking and setup related matters- Addressed escalations from senior support staff prior to escalation to development
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Tier 2 Technician
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Apr 2013 - May 2014
- Assisted customers with escalations of more problematic / harder to solve issues- Maintained a 90% rate of successful same day closes of escalated cases. - Worked with financial partners and merchants to initialize all new credit card integration setups- Assisted HSA team with completing upgrades in a distributed server environment- Mentored tier 1 technicians and helped to foster greater knowledge of company software and how to maintain it
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Tier 1 Technician
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Jun 2012 - Apr 2013
- Maintained an 82% rate of issue resolution within the first phone call or engagement- Managed the health of individual customer installs of software utilizing skills in networking, SQL & database administration, and domain knowledge- Provided triage of advanced issues before escalation to senior technicians- Managed customer relationships through repeated interactions with key members of client businesses
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Education
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2010 - 2012
DeVry University
None, Computer Science
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