Experience

NSTAR, now Eversource Energy- Follow our new company page, Eversource Energy

• United States
• Utilities
• 700 & Above Employee

• CSR

  • Jun 2009 - Present

• Customer Service Representative

  • Jun 2009 - Present

  Responsible for servicing customers with electric and gas utilities.Meeting required standards of service for moving, billing, & emergenciesAnswer and qualify phone inquires in a high volume call centerStrong phone communication and customer service skills Inside Sales, Call Center Reservations



Collette

• United States
• Travel Arrangements
• 400 - 500 Employee

• Inside sales/reservations

  • Oct 1997 - Nov 2008

  Responsible for servicing clients in all aspects of travel, both domestic and international. Meeting required sales goals and standards of service Answer and qualify phone inquires in a high volume call center Ability to train colleagues as needed on in house computer systems Strong phone communication and customer service skills Assisting customers while on tour in emergency situations Responsible for servicing clients in all aspects of travel, both domestic and international. Meeting required sales goals and standards of service Answer and qualify phone inquires in a high volume call center Ability to train colleagues as needed on in house computer systems Strong phone communication and customer service skills Assisting customers while on tour in emergency situations



Boscov’s Travel Center

• Senior Travel Agent

  • Aug 1988 - Sep 1997

  Responsible for running and maintaining business and leisure travel agency Office administration Bank reconciliation Customer service Responsible for running and maintaining business and leisure travel agency Office administration Bank reconciliation Customer service