Contract Senior Instructional Designer/ Technical Writer

• Feb 2021 - Present

• Convert legacy employee training written instructions into dynamic engaging E-Learning content utilizing Adobe Captivate and Adobe Creative Suite.• Research, interview SME’s and report needs-based assessments for revise/new E-Learning modules. • Utilize the ADDIE process for instructional design to delve into the needs, learning objectives, and desired outcomes to create more personalized eLearning resources.• Use Micro-learning strategy involving small, focused segments of learning that are each designed to meet a specific learning outcome and keep learners engaged.• Track and report E-learning development and conversion milestones.• Research and develop technical design specifications, style guides and test scripts.• Analyze documents to maintain continuity of style of content.• Manage updates and revisions to Learning Management System and Technical Document online help.

Freelance Senior Instructional Designer and Technical Writer

• May 2004 - Present

• Freelance Contractor responsible for needs-based Instructional Design and automotive manufacturing Technical Writing.• Play a key role by providing publications and training consulting for software and hardware documentation, technical writing and illustration services, LMS administration and development for Moodle installations, SharePoint development and administration, and social media management and marketing.• Utilizing 15 years of experience creating end-user instructional materials.• Administer all aspects of a wide range of key projects from inception through to completion as part of my duties.• Provide supervision, direction, and leadership to team members across all operations to achieve maximum success.• Adobe Captivate and Abode Creative Suite Master• Leverage extensive expertise to carry out training and spearhead the design and development of instructions.• Handle the administration of all e-learning content through effective employment of expertise.• Execute a variety of other key duties and functions, including LMS administration and development, SGML to HTML conversions, and DITA driven technical documentation.

Service Engineer/ Ford Specialty and Performance Vehicle Builder

• Jul 2018 - Feb 2020

• Oversaw the building of Steeda Performance vehicles, including Q-series race cars, Ford Raptors, and the Steeda Steve McQueen Signature Series Mustang Bullitt.• Charted the creation and development of training documentation to support Steeda’s European and Australian global build partners.• Handled the installation of SEA Electric power-system commercial vehicle conversions, including removing diesel power train and supporting systems and replacing them with electric motors, battery packs, and necessary hardware and software upgrades.• Partnered closely and directly with SEA Electric engineering personnel and suppliers through entire builds.• Administered all aspects of the preparation of the vehicle for customer delivery to achieve maximum success.• Furnished in-depth service engineering support for brake on-road testing and calibration for OEM vehicles.• Orchestrated the installation of brake data capture sensors and equipment, as well as conducting data capture and parsing.• Led the installation and diagnosis of OEM supplier prototype parts through utilization of extensive expertise.• Carried out the development of technical documentation to support equipment and sensor installation, vehicle information, and test result reporting.

Global Technical Training and Publications Manager

• Nov 2014 - May 2018

• Supervised and directed all operations of a team across 4 global offices in the creation and publishing of global technical documentation. Drove the delivery of training programs for Perceptron internal employees and external customers on features, operation, and maintenance of Perceptron Metrology Solutions in 7 different languages.• Presided over all rolling updates from all global departments on a daily basis and handled IT-related issues.• Played a key role by administering Perceptron’s Moodle-based LMS to support the global internal and external employee/customer training initiative.• Devised, designed, and developed e-learning modules through employment of Adobe Captivate and the Adobe Creative Suite for video and SCORM outputs distributed by our LMS system.• Cooperated effectively with subject matter experts (SMEs) and trainers in the design and development of interactive and engaging e-learning resources which would be accessed by a wide variety of internal and external employees, customers, and business partners globally.• Operated in a pivotal capacity by supporting and administering the external web host, including setting up, creating, and administering 8 site installations for external global websites.

SENIOR INSTRUCTIONAL DESIGNER and TECHNICAL WRITER

• May 2012 - Nov 2016

• Research, design and develop dynamic E-Learning content using Adobe Captivate and Adobe Captivate Creative Suite.• Responsible for creating effective eLearning instructional design and content towards behavioral-based outcomes.• Responsible for instructional design of e-learning modules using Adobe Captivate and the Adobe Creative Suite for SCORM outputs distributed by our LMS system• Tasked with developing, writing, and editing internal engineering information for reports, technical publications, product support literature, and administrative publications.• Spearheaded all elements of the development of all source material, including video, text, and illustrations. Liaised with engineering and technical staff and prepared a wide range of technical publications and product support literature for global distribution on desktop and mobile devices.• Carried out the creation and development of engineering publications, technical writing standards and processes, translation services, quoting, and database management.• Orchestrated the implementation of MadCap Authoring Suite, including source control, server administration, and translation management.• Handled the selection, integration, training, and administration of the current technical writing suite for the team.• Piloted all aspects of the design, development, and administration of Perceptron’s Global Intranet.• Served in an integral role by designing, developing, and overseeing Perceptron’s Global Internal/External Learning Management System (LMS) to support global internal/external employee and customer training initiative.• Administered the external web host, as well as establishing, creating, and overseeing site installations for external global websites.

Senior Technical Writer and Illustrator

• Oct 2009 - Apr 2011

• Charged with leading the research and development of Ford workshop manuals pertaining to all Ford production engines and powertrain components.• Oversaw the effective coordination of vehicle prototypes for tear down and assembly for procedure development.• Liaised between and communicated with service engineering and authors from North America and Europe for new product build issues.• Conducted in-depth research into future model changes to support quote development and project scope development.• Administered Service Labor Time studies for labor operations paid by warranty across my operations.• Charted the creation and development of initial study, timed steps, packaging, and review of final study prior to client handoff.• Dispensed training and coaching to team members on software and methods for data collection during research and development required for Ford Motor Company workshop manuals.

Senior Technical Writer

• Sep 2000 - Sep 2009

• Served as Ford Motor Company Powertrain Technical Writer and Editor, administering the research and development of Ford workshop manuals pertaining to all Ford production modular gas, diesel, hybrid, and electric engines and powertrain components.• Operated as SGML author in various SGML/XML environments with multiple client standards and rules.• Carried out the maintenance of a formal quality system that adheres to all applicable ISO 9000 standards.• Ensured adherence with client standards for global integrated service information in utilizing Team Center Engineering, Vis-Mockup/Vis-Plus, Illustrator, and Photoshop software for Exploded View and 3D PDF creation.• Navigated the coordination of vehicle prototypes for tear down and assembly for procedure development.• Facilitated close and effective communication and collaboration between service engineering and authors from North America and Europe for new product build issues.• Performed extensive research into future model changes to support with quote development and project scope.

Senior Lead Master Automotive Technician

• 1999 - Sep 2000

Service Manager

• Sep 1998 - Jun 1999

Master Automotive Technician

• Apr 1997 - Sep 1998

Automotive Technician

• Jun 1993 - Apr 1997