Experience

FHN

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Financial Counselor

  • Dec 2006 - Present

  •Provide receptionist and administrative support to the Human Resources Division. •Greet job applicants, staff, leaders and other visitors. Answer general employment and benefit questions. •Manage employee education assistance program. •Manage transactional data in various HRIS systems. •Schedule meetings, conference calls, and interviews as requested by leadership or other members of the HR Division. •Issue ID Badges and maintain system and badge distribution process. •Manage special benefit programs including the Staff Birthday program, Memorial program and Baby Bonds program. •Leader of the organization’s Value Support Team and Community of Friends program. •Manage the implementation and ongoing maintenance of an automated job description system. Show less



Home Daycare

• Freeport, IL

• Licensed Home Daycare Provider

  • Aug 2001 - May 2003

  •Provide a fun, stimulating environment for children while caring for their needs and ensuring their safety. •Prepared, served and fed meals and snacks to children. •Consulted with DCFS on a quarterly basis to ensure the state regulations were being met. •Member of the Stephenson County Daycare Provider Organization and attended monthly educational meetings. •Prepared paperwork required by DCFS for all children in my care. •Provide a fun, stimulating environment for children while caring for their needs and ensuring their safety. •Prepared, served and fed meals and snacks to children. •Consulted with DCFS on a quarterly basis to ensure the state regulations were being met. •Member of the Stephenson County Daycare Provider Organization and attended monthly educational meetings. •Prepared paperwork required by DCFS for all children in my care.



Royal & Sun Alliance Insurance Company

• Freeport, IL

• Customer Service Team Leader

  • Jun 1997 - Aug 2001

  •Responsible for leading a team of more than 20 employees. •Responsible for daily call monitoring to provide feedback and coaching of team members per the established quality standards. •Responsible for assisting upset customers and those that could not be helped by our customer service employees. •Provided training to customer service employees on the rules and requirements of their job. •Monitored the number of inbound calls on hold and the hold times of those calls. Addressed unacceptable numbers with customer service staff. •Prepared and executed monthly customer service employee team meetings. Show less