Experience

Online4baby

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2022 - Present

• Team Lead

  • May 2018 - Present

  Working in a fast paced e-commerce contact centre for baby retail business.Top performing sales agent and team lead.Experienced in assisting in the management of the day to day running of the departments and out of hours team.Liaising with higher management, other departments and external suppliers and couriers.Provide product training and assist the team with resolution of complaints and queries.Arranging credits and claims from suppliers and couriers.Responding to enquiries and queries by email, phone, live chat and social media platforms.The above list some of the main responsibilities of my current role. Show less



PMP Recruitment

• United Kingdom
• Staffing and Recruiting
• 200 - 300 Employee

• Learning and Development Consultant

  • Oct 2015 - May 2018

  .Responsible for the delivery of high quality learning and development of teams and individuals Evaluate the success of my clients and teams Maintaining and refreshing training materials Demonstrating how knowledge competencies are attained and teaching appropriate skills and behaviours to those enrolled on my programme Responsible for onboarding and inductions to future leaders .Responsible for the delivery of high quality learning and development of teams and individuals Evaluate the success of my clients and teams Maintaining and refreshing training materials Demonstrating how knowledge competencies are attained and teaching appropriate skills and behaviours to those enrolled on my programme Responsible for onboarding and inductions to future leaders



Xefro

• United Kingdom

• Sales Manager

  • Jul 2012 - Feb 2018

  Top performing sales agent Managed internal and external sales functions Coaching and mentoring new sales agent to meet and beat sales targets Increased market share through developing and nurturing commercial relationships Ensuring customers were aware of all our products offered by the company and the benefits included Liaised with other heads of departments and general manage ensuring I was aware of all new and upcoming promotions and events Top performing sales agent Managed internal and external sales functions Coaching and mentoring new sales agent to meet and beat sales targets Increased market share through developing and nurturing commercial relationships Ensuring customers were aware of all our products offered by the company and the benefits included Liaised with other heads of departments and general manage ensuring I was aware of all new and upcoming promotions and events