Experience

Ello Group

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Business Assurance and Readiness Manager

  • May 2022 - Present

• Business Delivery Team Manager

  • Jul 2019 - May 2022

• Operational Process Owner

  • May 2018 - Jul 2019

• Operational Champion

  • Dec 2016 - May 2018



Ello Group

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Senior Partnerships Manager

  • Mar 2015 - Apr 2016

  In my role as a Senior Partnership Manager I will be engaging with partners about tastecard and tastecard+, showing how we can benefit their customers and members. We have a number of membership options that can help drive activity whether that be through acquisition, retention, reward or to simply surprise and delight.

• Customer Relations Case Manager

  • May 2013 - Mar 2015

  My main responsibility as a Customer Relations Case Manager was to handle escalations either by telephone, electronically or in writing where team members have been unable to resolve at initial point of contact. This involved responding promptly to customers offering tailored solutions and adhering to service level agreements. I was also responsible for accurately recording and reporting all complaints in line with business practice and when required, identifying training needs within the team as well as opportunities to reduce complaint driven contact. Show less

• Customer Service Advisor

  • Feb 2011 - May 2013

  tastecard is the UK & Ireland’s largest diners club, with over 7,000 restaurants offering members huge savings every time they dine out. Each member receives a personalised membership card which they show at the restaurants to receive the discount.In my role as a Customer Service advisor I was responsible for dealing with inbound queries from members, both by email and telephone.



The Gourmet Society

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Partnerships Manager

  • Mar 2015 - Apr 2016

  In my role as a Senior Partnership Manager I will be engaging with partners about the Gourmet Society, showing how we can benefit their customers and members. We have a number of membership options that can help drive activity whether that be through acquisition, retention, reward or to simply surprise and delight. In my role as a Senior Partnership Manager I will be engaging with partners about the Gourmet Society, showing how we can benefit their customers and members. We have a number of membership options that can help drive activity whether that be through acquisition, retention, reward or to simply surprise and delight.