Experience

The Editorial Hub Ltd

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Freelance Editorial Assistant

  • Jul 2019 - Present



Southern Health NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Medical Records Administrator

  • Oct 2019 - Jan 2020



Editorial Office Ltd

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Editorial Assistant (freelance)

  • Apr 2010 - Sep 2019

  • Providing online editorial services for publishers utilising online systems. • Ensure productivity targets are achieved and maintained with in service level agreements. • Ensure all emails are checked and replied to within one working day.• Proficient in all IT systems including Excel, Word, Outlook and software systems.



Sentinel Housing Association

• Carer

  • Apr 2009 - May 2010

  • Carrying out personal or social tasks as set out in the clients care plan.• Completing household tasks, including any food preparation.• Completing all tasks in the time allocated.• Reporting any changing needs or concerns of the client to the Home Care Manager.• Maintain a caring and professional approach to ensure privacy, dignity and confidentiality of the client at all times.• Reminding clients to take prescribed medication.• Assist in the office with general administrative duties.• Help to train new carers when required.



SCG Connected

• United Kingdom
• Telecommunications
• 100 - 200 Employee

• Customer Retention advisor

  • Apr 2008 - Apr 2009

  • Completed regular rate reviews, analysis and renewals of customer’s existing accounts. • Courtesy calls to existing customers to ensure their satisfaction.• Regularly achieving departmental targets. • Giving accurate information and producing efficient administration of orders to customers on request.• Responding and dealing quickly with customer’s queries and complaints, progressing to the next level if necessary. • Proactively resolving service issues, in order to maintain service levels.• Updating and maintaining all spreadsheets



SCG Connected

• United Kingdom
• Telecommunications
• 100 - 200 Employee

• Administration Assistant / Customer Service Advisor / Technical Support

  • Dec 2001 - Sep 2007

  • Supporting the Operations Director and Manager in organising new installations.• Liaising with the Sales team, Engineering team and customer to insure a smooth installation.• Ordering equipment as required and monitoring stock levels.• Keeping customer regularly updated with progress of their open orders, fault reports and complaints. • Dealing with all purchase ordering and invoicing requests for the accounts department. • Providing quotations for system support, new orders and maintenance.• Organising and updating the post-sales orders, Maintenance spreadsheet and Client List. • Scheduling appointments for engineers and Directors. • Dealing with 3rd party suppliers and sub-contractors.• Front line on pro-actively solving customer faults over the phone and when required escalating to a system engineer. • Reason for leaving – Maternity leave.