Experience

Attraction Tickets Ltd

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Customers service and admin agent

  • Jun 2017 - Present

  Currently working as a admin and customer service agent within the b2b sector. Day to day in my current role; *Dealing with complaints via email and telephone. *liaising with over sea suppliers to resolve complaints and product issues in a timely manner . *Processing all staff bookings and taking payments. *Booking all tours via online suppliers direct websites making sure customer are booked in for there tour on the correct date and time ect. *Process all tickets ready for dispatch on the correct date and time time for the customers holidays. *Managing and keeping log of all complaints and refund/compensations in a excel spread sheet ready for end of month reports. *presenting monthly reports to line management and explaining losses for the month. Show less



H&T Group plc

• United Kingdom
• Financial Services
• 300 - 400 Employee

• deputy manager

  • Oct 2009 - Present



harvey and thompson pawnbrookers

• London, United Kingdom

• ex Store Manger

  • Oct 2008 - Jul 2017

  I was a store manager for a pawnbrookers lending money against high end jewellery and electronics on a day to day basis, I was also in charge of processing all pay day loans. In charge of a team of 8 organizing the day to day running of the store, Making sure Rota and holidays were covered at all times, Keeping all figures on a spread sheet ready for month end reports as well as making sure we are on target for incentives and budget. Making sure the store was always ready for a Audit and staff were always being trained daily/weekly on new products and new procedures. Show less



linens direct

• sales assistant

  • Jul 2005 - Oct 2009