Experience

MediaBase Direct

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Senior Account Manager

  • Oct 2020 - Present

  Key Responsibilities and Accountabilities:• To liaise with the customers to assist with delivery of digital software and hardware products.• To assist with delivering customer order requests in a professional manner, and within the Service Level Agreements (SLAs), using existing processes.• To follow Standard Operating Procedures (SOPs) to ensure a consistent level of quality and service delivery.• To assist with financial/billing aspects such as liaising with clients regarding payment of invoices.• To communicate effectively with clients to push additional services, warranties, and ongoing licenses.• To resolve customer queries and raise support tickets as necessary.• To assist the client services team with product testing, updates, and client consignments delivery preparations.• Actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.• Support MediaBase Direct (MBD) in terms of achieving consistent service delivery targets.• Any other administrative duties as assigned, to assist the business in providing products and services.

• Account Manager

  • Aug 2019 - Oct 2020



e-Reception Book

• United Kingdom
• Software Development
• 1 - 100 Employee

• Senior Account Manager

  • Aug 2019 - Present

  e-Reception Book is a visitor management system to replace all visitor books on your front desk. Create a modern first impression with a fully branded check-in experience. e-Reception Book is a visitor management system to replace all visitor books on your front desk. Create a modern first impression with a fully branded check-in experience.



Assurance Programme Solutions (APS)

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Client Management Office

  • Feb 2017 - Aug 2019



The Fair Trade Practice

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Claims Administrator

  • Dec 2014 - Feb 2017