Jodie Bedoya

Director at eMatrix Training
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area
Skills

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Experience

  • eMatrix Training
    • Australia
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Director
      • 2008 - Present

      e-Matrix specialises in training, coaching and call quality outsource solutions for collections, vulnerability, hardship, family violence, wellbeing, customer engagement and complaints handling. We assist organisations balance commercial outcomes with social needs of the customer through: • Our subject matter experts delivering face to face and virtual training programs • Providing our content and multi media to businesses, so they can train the content in-house • Upskilling in-house liaisons for our more sensitive topics, family violence and suicide awareness • Quality outsource solutions - we assess calls, call calibrate with Team Leaders and coach • Service reviews - we undertake capability reviews of collection & hardship functions and strategies.

  • Dun & Bradstreet
    • United States
    • Information Services
    • 700 & Above Employee
    • Training & Compliance Manager
      • 2007 - 2009

  • Recoveries Corporation Limited
    • Chief Executive Officer
      • 2005 - 2007

  • Collection House
    • State Manager
      • 2000 - 2002

  • Toyota Financial Services
    • Credit & Compliance Manager
      • 1994 - 2000

Education

  • Monash University
    Bachelor of Economics, Japanese
    1990 - 1992
  • Methodist Ladies College
    Year 12
    1983 - 1989

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