Experience

Interest Mortgage

• United States
• Financial Services
• 1 - 100 Employee

• Processing Manager

  • May 2021 - Present

  As a processing manager with extensive experience in coaching and leading a team of 10+ senior loan processors, I am always mindful of quality control, origination's, lending, risk analysis, credit analysis, regulatory compliance in the mortgage industry with proven ability to meet and beat monthly company funding goals. Excellent interpersonal communication and presentation skills; works effectively with management, colleagues, and clients at all professional levels. I, demonstrate the ability to deliver solutions, motivate teams, and attain major corporate performance goals. Highly comfortably working with senior management, employees, and customers to effectively define and achieve strategic operational and financial objectives. • Manage daily team pipeline - condition follow up, vendor follow up, as well as borrower communication standards are met. • Continuously review and obtain feedback from processing team as well as processing platforms to recommend improvements to drive greater efficiency. • Management of processing team, including performance, compensation reviews, and evaluations working with operations management and human resource department on an ongoing basis. • Coached and counseled employees on human resources issues, insured compliance with all labor laws and immigration and department administration. • Oversee processing team while assessment of all processing policies and procedures and execution are met to ensure conformance with established compliance requirements. • Deliver training and coaching to other employees companywide (operations and sales). • Identify trends, propose process improvements and implementation of process. • Knowledge with Fannie Mae, Freddie Mac, VA, and FHA and dealing with regulatory compliance (RESPA, TILA, TRD, Reg Z). Show less



New American Funding

• United States
• Financial Services
• 700 & Above Employee

• Senior Loan Processor/Team Lead

  • Sep 2020 - Mar 2021

  Extensive experience in loan management and processing, quality control, origination's, lending, risk analysis, credit analysis, regulatory compliance, and servicing within the mortgage loan industry. Excellent interpersonal communication and presentation skills; works effectively with management, colleagues, and clients at all professional levels. Demonstrates the ability to deliver solutions, motivate teams, and attain major corporate performance goals. Highly Comfortably working with senior management, employees, and customers to effectively define and achieve strategic operational and financial objectives. • Mentor, coach and train, new employees and provide leadership to all new employees and member of my team. • Partner with human resources, payroll, and operations on onboarding new employees. • Gathering information for loan processing, evaluation credit histories for applications, and collecting data from clients such as their assets, salaries, debts, and employment status all while meeting application deadlines. • Provided comprehensive support regarding mortgage services to colleagues and customers. • Design and deliver training and coaching to other employees within my team and companywide. • Mortgage / Loan Origination, Auditing and Management of all documents and activities. • Built and managed the customer relationships across the company platforms and profiles. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Senior Loan Processor HLP 4 SAFE

  • Oct 2016 - Sep 2020

  • Developed trustworthy relationships with clients seeking loans. • Achieved several awards for meeting customer satisfaction based on customer survey ratings. • Ensured strict adherence to operational policies, procedures, and guidelines; established strong working relationships with the management and staff • Worked quickly and efficiently to have loans processed as quickly as possible. • Increased the rate of return clients with unparalleled customer service and a commitment to satisfaction • Managed top levels of customer service with borrowers; repeatedly earned monthly awards given for top customer service. • Diversity and Inclusion Washington State Representative for Wells Fargo, also on the corporate D & I Committee for D & I Education within the company. Show less



Home Capital Mortgage LLC

• Washington State

• Senior Mortgage Loan Officer

  • Jan 2002 - Jul 2008

  As a Senior Loan Officer I consistently earned record setting number of customer satisfaction reviews and Chairman's Circle of Excellence Company Awards as a result of exemplary performance within my company. Result driven Senior Loan officer with extensive experience in loan management and processing, quality control, origination's, lending, risk analysis, credit analysis, regulatory compliance and servicing within the mortgage loan industry. Excellent interpersonal communication and presentation skills; works effectively with management, colleagues and clients at all professional levels. Demonstrates the ability to deliver solutions, motivate teams, and attain major corporate performance goals. Comfortably working with senior management, employees and customers to effectively define and achieve strategic operational and financial objectives. * Mortgage loan originations and loan processing. * Originated and directed mortgage loan, provided consumers with expert advise on various mortgage products and benefits. * Provided comprehensive support regarding mortgage services to colleagues and customers. *Deliver training and coaching to other loan officers and employees. Skills Highlights *Fannie Mae, Freddie Mac, VA and FHA *Mortgage / Loan Origination, Auditing and Management *Customer Relationship Management *Risk / Credit Analysis *Mortgage Planning *Performance Management *Team Leadership *Goal Attainment *Regulatory Compliance *Top Revenue Generation for company Show less