Business Analyst Quality Assurance

• Jun 2020 - Present

Worked closely with Business Team members and Technology resources to ensure successful implementation of support issues and projects Devised, deployed and monitor processes to boost long-term business success Perform testing and validation for projects Support short and long term operational and strategic activities through analysis and review Identify and raise risks, issues, assumptions, dependencies, etc. to support solution delivery Assist Product Owners with Backlog grooming, User Story development and prioritization Create/Maintaining functional specifications requirements and documents Created and Documented Agile development process leading to successful sprint releases Documented current system and business practices to identify areas for improvement Work closely with the development and product teams which were geographically distributed and clearly communicates with all stakeholders in the management and progress of projects Collaborate and provide business analysis support to the product owner, business sponsors, SMEs and testers during developmentAnswer ad hoc questions and provide clarification/direction to development and support teams regarding user stories and functions Lead, planned and coordinate new client implementations Developed Quality Assurance Processes

Technical Business Analyst Project Management

• Jun 2019 - Jun 2020

Managing multiple technology related projects of various sizes from initiation to completion and ongoing support in a variety of fields. Understanding client expectations while overseeing project progress, quality and budget. Involving Microsoft Finance and Operations, Microsoft CRM, PowerBi, and custom development. Employ agile approach to manage project tasks and cultivate team resources to establish qualities of a high performing project. Utilized Microsoft Tools to accomplish success of projects, including SharePoint, DevOps, Team, Power Apps, Power Bi, Azure, Power Automate, SQL Server, Visual Studio, Visio, Project, Excel, Word. Analyzing customer requests and translating into technical business requirements. Understanding client requirements and system restraints for system development and integrations. Documenting use cases, test scenarios, and data mapping to ensure project success. Established and documented framework and standards for Project Management Standards within the organization, making use of Teams, SharePoint and 3rd party tools to improve internal processes.

Technical Business Analyst/Product Specialist/Software Implementations

• Mar 2014 - Apr 2019

Design and implement software and business practice solutions that allow for seamless integration with software and third-party applications. Provided Technical Business Analyst/Solution Support for Integration of middle-ware solutions. Performing analysis on detailed integration points (incoming and outgoing) to ensure customer needs are met. Developed and maintained integration test plans Led integration testing meetings with client and technical resources Expertise in: ACH Transfers, EDI Transfers, Data Mapping, Integration between ERP and major Customer/Billing systems and multiple external systems. Proven problem-solving skills with the ability to define and suggest solutions for complex issues. Comfortable working in Waterfall or Agile type development methodologies Effectively communicate with customers (internal and external) to gather system requirements, define goals, and understand business needs to successfully translate client needs into solutions with the ability to talk in client terms in both business and technology fields. Prioritize and understand client needs and balance with internal constraints and direction Defines the system and functional requirements of the product. Created test plans and performed QA testing on product enhancements Improve existing software by suggesting and documenting enhancements. Serving as a leader in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function. Performs application, system and regression tests. Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation. Works with quality assurance and programming teams to ensure changes are migrated into production. Works with industry research groups to prepare for product trends.

Business Systems Analyst II

• Jan 2012 - Mar 2014

Elicit business stakeholders in various methods to identify business user needs and technology capabilities in order to recommend system solutions for complex problems. Create various documentation to capture requirements including: Functional/Non Functional Requirements, Use Cases, Context Diagrams, System Flows. Create traceability matrices to ensure all business requirements were accounted for in functional requirements, testing, and solutions. Analyze and document complex system interactions and interdependencies including external vendors. Review High Level Test Plans and test scripts to ensure complete requirement coverage Assisted in Test bed requirements and creation of the test requirements. Coordinate testing efforts among a variety of MIS stakeholders (Line of Business, Project, Quality Assurance, Development). Analyze, review and prioritize defects resulting from Quality Assurance and User Acceptance Testing. Act as a testing liaison between offshore testing resources and on-shore resources. Maintain SharePoint sites for various Business Analyst communities fostering communication, continuing education, and creating best practices. Complete communication in a timely and professional manner through verbal and written channels to various stakeholders at different management levels. Provide research assistance to the support team for open production incidents.

Business Analyst

• Mar 2010 - Jan 2012

Consulted with client to identify key requirements, define project scope, develop project plans and schedule. Maintained test plans, implementation plans, and training materials to ensure software projects are properly documented. Managed assigned resources (Development, Network Engineering, Quality Assurance, Help Desk) to projects to ensure the meeting of deadlines. Created supporting documentation for testing efforts. Provided Quality Assurance testing for newly developed software and support issues Provided User Acceptance testing for software updates/upgrades. Managed requests within a change process for the timely deployment of support bugs and major releases. Acted as the main point of contact for assigned clients to gather business requirements and address any software related requests. Interacted with Help Desk and Development staff to prioritize and resolve open support tickets. Provided project updates in various forms; emails, meetings, and conference calls. Provided clients with timely updates of all requested support requests and projects.

Client Support Lead /Account Manager

• May 2006 - Mar 2010

Managed project plans for various software development and information technology implementations including initiating, planning, executing, and evaluating. Prepared and presented timely status reports to clients and internal management (including profitability of projects and cost benefits). Supported a hybrid of waterfall and agile software development Acted as a liaison for change requests and client concerns; working closely with department leads to prioritize issues and coordinate troubleshooting processes. Created software specifications and business requirements for a Student Information System. Gathered work estimates from various functional units and presented estimates to client. Created training documentation and conducted training sessions to ensure clients are properly informed on new products and enhancements. Worked with accounting department to ensure clients are billed correctly. Managed, prioritized and track all support issues through the development process related to the Learning Management System. Analyzed web page and database logic to determine the root cause of system issues. Supervised support team scheduling, workload, and associated tasks to maintain adequate staffing. Performed quality assurance on all open system tickets to ensure that issue information is entered accurately, thus avoiding duplicate issues and linking all related issues. Developed and maintained relationships with technical and business contacts at client sites to ensure timeliness of updates on all open support issues and scheduled system outages.

Help Desk Technician

• Mar 2003 - Jul 2004

University of Akron Press- Distribution

• Apr 1999 - Mar 2003