Experience

CrossXColor, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Software QA Analyst

  • Feb 2018 - Present

  • Performs manual testing on Mac and Windows operating systems to ensure full functionality of software. • Identifying, documenting, and relaying software issues to developers. • Utilize bug tracking system to document issues with the software. • Verifies that software bugs have been fixed. • Maintain both company websites by ensuring website is mobile-friendly, software product information is current, and WordPress plug-ins are up-to-date. • Creates new landing pages for the company's websites. • Provide technical support via support ticketing system, e-mail, or phone. Show less



BDS Connected Solutions, LLC.

• United States
• Advertising Services
• 700 & Above Employee

• Assisted Sales Representative

  • Nov 2016 - Dec 2020

  • Educated customers and employees on BDS Marketing's client's products. • Assisted store associates with merchandising product. • Educated customers and employees on BDS Marketing's client's products. • Assisted store associates with merchandising product.



Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Financial Professional Associate at The Prudential Insurance Company of America

  • Mar 2017 - Feb 2018

  • Completed fact-finding process to allow for thorough understanding of clients’ financial goals and needs • Developed customized ideas and solutions for each client • Specialized in helping clients meet their protection needs through a variety of insurance products • Completed fact-finding process to allow for thorough understanding of clients’ financial goals and needs • Developed customized ideas and solutions for each client • Specialized in helping clients meet their protection needs through a variety of insurance products



EmCyte Corporation

• Fort Myers, Florida

• Regulatory Affairs/Quality Assurance Assistant

  • Feb 2014 - Oct 2016

  • Created and updated operator work instructions, quality operating procedures, and technical documentation. • Maintained regulatory files in ISO Xpress in compliance with internal SOPs. • Documented customer complaints regarding medical device defects. • Investigated the root cause of the defect, and presented information to the Director of Regulatory Affairs/Quality Assurance. • Closed customer complaints within 48 hrs. after gathering information and receiving the corrective/preventive action(s). •Performed light IT maintenance such as software installations and updates. Show less



PepsiCo

• United States
• Food and Beverage Services
• 700 & Above Employee

• Warehouse Associate

  • Jul 2013 - Jan 2014

  • Accurately and efficiently completed orders by ensuring the correct products and quantity were picked and ready for delivery. • Ensured the warehouse is neat and orderly. • Properly disposed of damaged products. • Accurately and efficiently completed orders by ensuring the correct products and quantity were picked and ready for delivery. • Ensured the warehouse is neat and orderly. • Properly disposed of damaged products.



Best Buy

• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2009 - Nov 2013

  • Provided excellent customer service by assisting customers with a positive attitude, product knowledge, and suggesting Geek Squad services that met their needs. • Ensured products were stocked on shelves. • Maintained a neat and organized department. • Trained new employees on the department’s products and services. • Provided excellent customer service by assisting customers with a positive attitude, product knowledge, and suggesting Geek Squad services that met their needs. • Ensured products were stocked on shelves. • Maintained a neat and organized department. • Trained new employees on the department’s products and services.