Experience

Digineer

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • Mar 2021 - Present

  Chippewa Falls, Wisconsin, United States



Creek Enterprise Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Business Analyst

  • Dec 2019 - Mar 2021

  SENIOR BUSINESS ANALYST CONTRACTOR / DECEMBER 2019-PRESENT ● Host client requirement / analysis meetings ● SharePoint Administration Document Libraries Drop off Library Approval rules Rule keys PowerApps Workflow Alerts Term Store Team Site Setup PowerBI ● User Acceptance Testing ● Smoke Testing ● PowerPoint Presentations



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Capability Manager (Agile Product Owner)

  • Jan 2019 - Dec 2019

  Work From Home - Eau Claire WI Area CAPABILITY MANAGER /AGILE PRODUCT OWNER- UNITEDHEALTH GROUP/OPTUM / APRIL 2012 – DECEMBER 2019 ● Provide the Vision and strategy to the Scrum Team. ● Agile Change Agent ● Delivering Minimal Viable Product. Producing an enhancement process to keep the production product moving forward toward the client’s goal. ● Helping teams to understand and adapt to Agile Methodology. Empower the team to make the decisions together and resolve conflicts. ● Servant Leader ● Host Daily… Show more CAPABILITY MANAGER /AGILE PRODUCT OWNER- UNITEDHEALTH GROUP/OPTUM / APRIL 2012 – DECEMBER 2019 ● Provide the Vision and strategy to the Scrum Team. ● Agile Change Agent ● Delivering Minimal Viable Product. Producing an enhancement process to keep the production product moving forward toward the client’s goal. ● Helping teams to understand and adapt to Agile Methodology. Empower the team to make the decisions together and resolve conflicts. ● Servant Leader ● Host Daily Agile Standup meetings. ● Creation of user stories and backlog maintenance. ● Feature planning with the Project Manager and Senior Leadership. ● Capability and feature creation. ● User Story Acceptance testing ● Road Mapping ● Removal of Technical Debt. ● Employee Survey feedback (NPS – Net Promoter Score) ● Started Innovation Friday’s within the Agile team. This allowed the team to be creative and work on new items they had a passion for. The company then added this into the Scrum cycle and our last week in our last sprint was innovation week. ● Worked with Pilot groups with testing the product while in the test and stage environments prior to moving it to production. ● Mentoring New Product Owners within the company. ● Agile fast track trainer. ● Manage the Incident queue within ServiceNow for the product that is in Production. ● Incident reduction. Tools CA Agile Central Cisco Jabber Flowdock Microsoft Office Sharepoint Cisco Webex ServiceNow

• Senior Business Analyst (Agile Product Owner)

  • Apr 2012 - Jan 2019

  Work From Home - Eau Claire WI Area BUSINESS ANALYST II (ROLE CHANGE TO CAPABILITY MANAGER) ● Attend Lean Event leadership meetings to decipher the long term goals that will need to have a new solution ● Host solution meetings with IT department, managers, employees and business liaisons to document current day processes ● Create an Innovation and automation checklist for each type of group ● Solution a new process and design mock-up for demo ● IT request form creation. Created User stories and presented to the… Show more BUSINESS ANALYST II (ROLE CHANGE TO CAPABILITY MANAGER) ● Attend Lean Event leadership meetings to decipher the long term goals that will need to have a new solution ● Host solution meetings with IT department, managers, employees and business liaisons to document current day processes ● Create an Innovation and automation checklist for each type of group ● Solution a new process and design mock-up for demo ● IT request form creation. Created User stories and presented to the Agile Scrum team. ● Created an internal site for Business Segment Liaisons for all their specific needs. Utilized Adobe Experience Manager to build pages and pilot them to the groups for feedback and gave options for them to pick what they liked best. The site has been in use for 3 years. ● Completed the Kanban courses for the Delivery Operations team. I trained the department how to use Kanban boards for their daily workload to reduce waste and create WIP limits. Tools Balsamiq Mockups SnagIT Visio Microsoft Office SharePoint AEM Adobe PDF Kanban

• Supervisor - DSS Operations Support

  • Mar 2006 - Apr 2012

  •SUPPORT ANALYST SUPERVISOR - UNITEDHEALTH GROUP/OPTUM / MARCH 2006 – APRIL 2012 ● Supervise a team of seven Business Segment Liaisons. ● Monthly reporting for one on ones. ● General Supervisor meetings Weekly Team meetings Monthly one on ones Interim reviews End of the year MAP reviews Corrective Action meetings ● Build an internal team process for work queue management. ● Created a Team SharePoint site for the Deployment department… Show more •SUPPORT ANALYST SUPERVISOR - UNITEDHEALTH GROUP/OPTUM / MARCH 2006 – APRIL 2012 ● Supervise a team of seven Business Segment Liaisons. ● Monthly reporting for one on ones. ● General Supervisor meetings Weekly Team meetings Monthly one on ones Interim reviews End of the year MAP reviews Corrective Action meetings ● Build an internal team process for work queue management. ● Created a Team SharePoint site for the Deployment department. ● Created an InfoPath form to further the customer experience to submit IT requests. ● Completed remote imaging on 3,900 computers for Medicare and Retirement department during open enrollment ramp up. ● Team member of the IDT India Testing team. ● Removal of Reflections 12 on 10,000 computers. Total Savings $453,000 ● UnitedHealth Group AT&T Cell phone Administrator. Total Savings: $20,000 ● Received Employee of the Month in February 2007

• Local Area Network Analyst

  • Jul 2000 - Mar 2006

  Eau Claire, Wisconsin Area • LAN ANALYST I - UNITEDHEALTH GROUP / MAY 2001 – MARCH 2006 ● Completed break fix issues for Eau Claire ● PBX Administrator for Eau Claire ● Utilized HP Service desk for break fix requests. Maintained the goal of 15% in the nation for remote support. ● Played a key role in the Windows NT to 2000 and XP migrations ● Traveled to other sites to help with the Windows XP migration.