Experience

ARA Diagnostic Imaging

• United States
• Medical Practices

• Clinic Manager

  • Feb 2018 - Present

  In this capacity, I spearhead the management of clinical operations and direct team of ARA up to 27 clinical, technical, and clerical employees across multiple ARA locations for accomplishing business milestones along with facilitating one onsite pediatric radiologist. Related Skills: Operations Management, Team Building and Leadership, Business Growth, Revenue and Profit Optimization Following is the highlight of the value I brought to the Austin Radiological Association (ARA): ☛ Headed the execution of operations for a clinic generating gross revenue over $8.5M through developing and implementing robust business growth plans. ☛ Established and sustained lucrative relationship with internal / external customers by addressing patient complaints and rectifying issues in a quick and courteous manner. Show less



Intermountain Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Practice Manager I

  • Nov 2015 - Feb 2018

  In this role, I oversaw the operations of worker’s compensation clinic and an onsite employee health clinic with two physicians and a support staff of 15 for attaining planned outcomes.Related Skills: Strategic Planning and Execution, Cross-functional Leadership, Service Improvement, Billing Operations ManagementFollowing are the highlights of the value I brought to the Intermountain Healthcare:☛ Partnered with Business Office Manager and clinic managers in an improvement project for streamlining the data base and updating the billing fee codes. ☛ Ensured the delivery of exceptional healthcare services at well-esteemed organization consisting Murray Work Med’s patient visits totaled 10,928 annually, L3 an employer health clinic with 752 annual visits, opened July 2017. Show less

• Business Office Manager

  • Nov 2011 - Nov 2015

  In this capacity, I led and supported team of 11 staff members for the billing and processing of the physician claims and services related to occupational medicine. I worked in close collaboration with the employers in regards to the drug screens and other workers compensation services for the company’s employees.Related Skills: Revenue and Profit Acceleration, Physician Claims Execution, Process Improvement Initiatives Following are the highlights of the value I brought to the Intermountain Healthcare:☛ Retained and improved revenue margins over $9.6M yearly with average collection rate up to $800K monthly through proceeding claim bills and statements for 11 clinics. ☛ Served as focal point of contact through coordinating with staff to maintain the 120+ at 9% per year. Show less

• Supervisor/ Coordinator

  • Jul 2008 - Nov 2011

  In this role, I identified areas of improvement and recommended best solutions through evaluating data from the quarterly patient satisfaction surveys with a response rate of 50 to 200 patients. I monitored the activities of a call center with an average call volume of 800 calls per week in compliance with organizational policies and procedures. I facilitated in organizing and implementing clinic booth at Taylorsville Dayzz. I co-chaired in community outreach for performing BP and testing along with cooperating with physicians volunteering time to educate the community in regards to services offered at the clinic.Related Skills: Performance Improvement, Patient Services Management, Policies and Procedures Compliance, Physician Support and Cooperation ☛ Accomplished the target of answering incoming calls within 30 seconds through directing and encouraging call center team to work together.☛ Delivered hands-on support to ten providers, comprising eight specialized in family practice, and the other two specialized in allergy and dermatology. Show less