Experience

STROLID, Inc - Strong Process. Solid Results.

• United States
• Automotive
• 1 - 100 Employee

• BDC Representative

  • Jun 2023 - Present

  To be point of contact on a business to customer interaction and also business to business To provide information and answer inquiries To Follow up meeting customer's/Client's expectations and deadlines To be point of contact on a business to customer interaction and also business to business To provide information and answer inquiries To Follow up meeting customer's/Client's expectations and deadlines



E4CC

• Managua, Managua, Nicaragua

• English Teacher

  • Mar 2022 - May 2023

  To develop my customers english in order to lead their performance to an advanced english level, so they could get a job in a company within the country or overseas, my job was to providem weekly and daily follow ups to students. To develop my customers english in order to lead their performance to an advanced english level, so they could get a job in a company within the country or overseas, my job was to providem weekly and daily follow ups to students.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Retention Specialist

  • Oct 2020 - Jan 2022

  To keep customer by providing outstanding customer service and understanding customers feelings in order to create a connection and be able to provide the appropiate service to fulfill their needs To keep customer by providing outstanding customer service and understanding customers feelings in order to create a connection and be able to provide the appropiate service to fulfill their needs



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Advisor

  • Jan 2020 - Sep 2020

  To support companies in Business to Business or Business to customer. by; remote accessing computers, answering emails, answering chats, performing outbound calls or inbound calls. To support companies in Business to Business or Business to customer. by; remote accessing computers, answering emails, answering chats, performing outbound calls or inbound calls.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Supervisor de operaciones

  • May 2019 - Dec 2019

• Retail Associate

  • Nov 2017 - Apr 2019

  To support customer in selling processes by placing orders online, reviewing tracking status, i developed my soft skills in order to communicate effectively with customers and also I solved customers concerns providing FCR (First customer resolution)