Jocen Gatela
Content Moderator at PEXLY- Claim this Profile
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Topline Score
Bio
Experience
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PEXLY
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Netherlands
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Content Moderator
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Feb 2022 - Present
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Teleperformance
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Account Expert for T-mobile
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Sep 2018 - Mar 2019
Maintained excellent customer service performance in a high-volume and high-pressure environment. Assisted an average of 200 customers in a week and consistently met performance benchmarks in customer satisfaction surveys and average resolution time. Maintained excellent customer service performance in a high-volume and high-pressure environment. Assisted an average of 200 customers in a week and consistently met performance benchmarks in customer satisfaction surveys and average resolution time.
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Top Tech Support for Dish Network Corporation
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Sep 2018 - Mar 2019
Able to achieve the title “Top Tech Support” by attaining the highest customer service ratings (as determined by the company’s KPIs) — earned 100% marks in customer satisfaction, sales, conflict resolution, politeness and leadership. Able to achieve the title “Top Tech Support” by attaining the highest customer service ratings (as determined by the company’s KPIs) — earned 100% marks in customer satisfaction, sales, conflict resolution, politeness and leadership.
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Community
