Jocelyn Ratzer

Customer Service Associate at Erase Spa
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area

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Bio

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Credentials

  • Makeup Artist
    Cara Cosmetics
    Jul, 2018
    - Oct, 2024
  • Facialist (Esthetician)
    Aveda Institute Orlando
    Aug, 2018
    - Oct, 2024

Experience

  • Erase Spa
    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Customer Service Associate
      • May 2021 - Present
  • Self-Employed
    • Real Estate
    • 1 - 100 Employee
    • Freelance Makeup Artist
      • Jun 2018 - May 2021

      • Works indepedently in the Greater New York City area with clients ranging from 16 years of age to 30 • Manages clientele through personal calendar and spreadsheets • Practices and studies frequently to strengthen and broaden my skillset • Works indepedently in the Greater New York City area with clients ranging from 16 years of age to 30 • Manages clientele through personal calendar and spreadsheets • Practices and studies frequently to strengthen and broaden my skillset

  • Hand and Stone Massage and Facial Spa
    • United States
    • Wellness and Fitness Services
    • Front Desk Sales Associate
      • Jan 2020 - Oct 2020

      • Greets and checks in/out clients with excellent customer service to establish strong connections while maintaining a clean, organized, and professional reception area • Performs all opening and closing duties including register responsibilities • Effectively educates and sells clients on spa memberships, gift cards and future appointments • Other responsibilities include answering and screening calls, handling customer inquiries, managing visitors, and coordinating schedules •Recognized as top sales performer in both retail and membership sales Show less

    • Front Desk Sales Associate
      • Nov 2018 - Jul 2019

      • Greets and checks in/out clients with excellent customer service to establish strong connections while maintaining a clean, organized, and professional reception area • Performs all opening and closing duties including register responsibilities • Effectively educates and sells clients on spa memberships, gift cards and future appointments • Other responsibilities include answering and screening calls, handling customer inquiries, managing visitors, and coordinating schedules •Recognized as top sales performer in both retail and membership sales Show less

  • Aeropostale
    • United States
    • Retail
    • 700 & Above Employee
    • Aero Ambassador
      • Jul 2015 - Jun 2016
  • Toys R Us
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Aug 2013 - Jan 2015

Education

  • Cara Cosmetics
    Certified Makeup Artist, Makeup
    2018 - 2018
  • Aveda Institute Orlando
    Full Specialist License, Aesthetician/Esthetician and Skin Care Specialist
    2017 - 2018
  • Olympic Heights Community High School
    High School Diploma, Graduate
    2008 - 2012

Community

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