President/CEO

• Jan 2020 - Present

Director of Volunteers and Engagement

• Jul 2014 - Jan 2020

On-Call Victim Advocate

• Aug 2012 - Dec 2015

 Responding to students who are victimized, anyone victimized on campus or by a student  Providing emotional support, referrals, and educational programming  Responding to students who are victimized, anyone victimized on campus or by a student  Providing emotional support, referrals, and educational programming

Off-Site Supervisor

• Sep 2007 - Aug 2014

 Responding appropriately to any critical or unusual agency problems (caller complaints/issues, personnel issues, equipment/facility problems) during non-business hours Available anytime during a 24-hour shift to counselors on difficult hotline calls, providing supervisory support directly to counselors while they are actively engaged on a hotline call, and connecting with local authorities when necessary Providing verbal and written feedback on counselor performance Filling all empty hotline shifts when counselors are absent

PM Supervisor/Training Coordinator

• Oct 2007 - Jul 2014

 Cultivating training course outlines, distributing training schedules, preparing materials and presenting course instruction for Helpline 2-1-1, Suicide Prevention Lifeline, Parent Helpline, Family Health Line for infancy and pregnancy, Florida HIV/AIDS Hotline, BrAIve Hotline for veterans of Afghanistan and Iraq, Trainers and Volunteer Training Assistants Instruction, and Shift Supervisor Training Producing monthly hotline schedule  Managing daily phone room activities Developing and employing an annual in-service training program Creating and maintaining trainee files, statistics and demographic data as well as monitoring and evaluating trainee performance and progress Assisting with the annual review of agency contracts and accreditation requirements to ensure that all training and in-service objectives are met Supervising 9 part time hotline counselors Planning appreciation banquets, staffing promotional and informational booths, and providing outreach into the community

Lead Hotline Counselor

• Jan 2006 - Oct 2007

Provided confidential counseling, crisis intervention, information and referrals, and advocacyAnswered calls on four Florida-wide hotlines, and three hotlines servicing eight local countiesSupervised hotline trainees and provided feedback to other counselorsParticipated in planning two Appreciation BanquetsCompleted various hotline clean up, progress, and caller data reports

Sales Associate

• Aug 2005 - Dec 2005

Solicited financial review appointments from bank customers for a Wachovia Financial AdvisorActed as a liaison between General Banking staff and the Securities DepartmentMaintained financial records for Financial Advisor’s clients

Teller Manager

• Jul 2004 - Aug 2005

Organized the set up of a newly-built bank branch Supervised a staff of seven employeesResponsible for all human relations coordination and progress evaluations for employees Achieved several successful outreaches into the local community

Head Reservationist/Sales Office Associate

• Sep 2001 - Jun 2004

Booked reservations in an elite five-star restaurant with a daily call volume ranging between 600 to 1000 and with a restaurant capacity of 800 Directed reservations staff through specific booking procedures that intended to maximize profit Handled customer service matters Headed a concierge program that promoted business with New Orleans premiere hotels Conducted daily bookkeeping including projections, customer data, gift certificate and cookbook orders Processed daily and seasonal menus with the Chef and updated wine lists with the Sommelier Solely responsible for booking an exclusive Chef’s dining table and a Sommelier wine table Produced a restaurant-wide biweekly newsletter Booked private parties and tended to all details such as setting menus, ordering flower arrangements, handling special requests and coordinating with the kitchen and front of house staff