Experience

Ratio

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Account Director

  • Dec 2022 - Present

• Account Director

  • Dec 2022 - Present

  Cumming, Georgia, United States



Joseph Studios

• United States
• Advertising Services
• 1 - 100 Employee

• Director of Client Engagement

  • Oct 2021 - Dec 2022

  My promotion to Director of the Client Success department allowed me further build out the client success program and increase client retention. I have managed a portfolio of nearly 60 clients, increasing our portfolio value by 50%. Likewise, I've reduced churn by 10% by identifying the need for a shift in campaign strategy and implementing tactics with the internal team to increase both MoM and YoY results. I work with clients across all industries from e-commerce, to finance, to IoT. I… Show more My promotion to Director of the Client Success department allowed me further build out the client success program and increase client retention. I have managed a portfolio of nearly 60 clients, increasing our portfolio value by 50%. Likewise, I've reduced churn by 10% by identifying the need for a shift in campaign strategy and implementing tactics with the internal team to increase both MoM and YoY results. I work with clients across all industries from e-commerce, to finance, to IoT. I plan and lead meetings with all manner of contacts including marketing managers and C-suite level executives of SMBs. I have continued to advocate for our clients by holding the directors of our various verticals accountable for the quality of the deliverables that we provide. I lead weekly calls with the directors of all 6 departments including social media, PR, content and blogs, SEO, email marketing and marketing strategy. I work with the directors to manage the various campaigns of our clients to meet promised deadlines and desired results.

• Client Success Manager

  • Mar 2021 - Oct 2021

  As the sole Client Success manager at Joseph Studios, I act as the liaison between clients and the internal team. It is my role to advocate for the client with the internal team and ensure that their deliverables are up to par with their brand standards and their marketing goals. I review KPIs, and ROI with my clients and identify needs for a strategic pivot to keep the needle moving upward for their business. I perform project management for the marketing campaigns for all of my… Show more As the sole Client Success manager at Joseph Studios, I act as the liaison between clients and the internal team. It is my role to advocate for the client with the internal team and ensure that their deliverables are up to par with their brand standards and their marketing goals. I review KPIs, and ROI with my clients and identify needs for a strategic pivot to keep the needle moving upward for their business. I perform project management for the marketing campaigns for all of my clients ensuring timely and measurable results.



Averr Aglow Skincare

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Director Of Content Development

  • Nov 2019 - Feb 2021

  Georgia, United States This start up skincare company has grown 5x since I began directing their content department. I managed a team of 6 to create organic content for all social media platforms. I wrote and edited articles for the blog, directed instagram posts, lead the ambassador program, and managed campaign marketing across departments.



Bryan White Photography + Art

• Social Media Marketing Manager

  • Mar 2019 - Jan 2020

  Georgia At this small local photography studio, I created and managed the content calendar for all organic marketing efforts. Email campaigns, blog posts, social media posts, and print marketing endeavors were my main responsibilities.



Overstock

• United States
• Retail
• 700 & Above Employee

• Content Writer

  • Apr 2018 - Jan 2019

  Utah, United States Overstock.com has a substantial blog called "Tips and Ideas" to provide helpful content to their customers. I wrote and edited articles for "Tips and Ideas" that were keyword-focused and optimized for search engines (SEO).



Fish SEO

• Project Manager

  • Sep 2015 - Jun 2016

  Utah, United States Fish SEO is a startup SEO agency that builds and manages websites for small companies. I worked as a project manager to liaise between clients and web developers to ensure that deadlines are met and clients are pleased with their websites. I also assisted in writing website copy.