Experience

Patient Connect

• United Kingdom
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• HR and Office Manager

  • Aug 2015 - Present

  Patient Connect is the market leader in supporting patients at the point of dispensing, with a pharmacy network covering European and the USA with a reach of over 500 million patients. My duties include: As HR and Office Manager I am the lynchpin of the office, providing support to all staff and keeping everyone organised. HR Function: • End to end recruitment; • On-boarding new staff; • KPI’s, reviews and appraisals; • Training: organising internally and externally, presenting when required; • Created and monitor Staff Handbook and SOP’s, for example, harassment, dismissals, hiring; • Manage and record holiday, sickness, absence, time-keeping; • HR administration; • Organising staff events, and team training. Office Manager Function: • Facility Management: supplies, equipment, budget control, and dealing with all outside contractors, suppliers, building management and landlords; • Managing Health and Safety Policy and ongoing requirements therein; • Supporting Quality Assurance Manager and COO with internal processes, SOP’s, Vendor Assessments; • Full support to Co-founders, CFO, CEO and CCO; • Using a range of office software, including Outlook, Word, Excel and PowerPoint; • Diary and calendar management; • Developing and implementing new administration systems; • Producing and amending documents, contracts, agreements, reports and presentations. Show less



Heal & Son Ltd

• Guildford

• Office Manager

  • Nov 2006 - Jun 2015

  Heal’s Guildford has an annual turnover of around £3million and is a 14,000 square foot building, with 3 Managers and between 20 and 25 staff. My duties include: • Organisation and coordination of all office operations and administration. Creating forms, stationery/supplies, banking, safe checks & store floats, petty cash, inputting daily figures & ensuring Data Protection is adhered to. Creating & maintaining filing systems, completion of all paperwork, letters and forms as required. • Diary Management for Managers and to ensure deadlines are not missed for internal and external meetings, conference calls, training, and maintenance and health and safety checks. • Assisting with various customer events, for example, to promote the companies unique design ethos, interior design help, presentations from suppliers, furniture making, tastings and social events, all to promote and market the Heals brand. • Check and authorise payment of store invoices and bills, Purchase Orders, keep records of overheads and ensure costs are remaining within budget, or investigating and reporting if not. • HR Administration, including new starters, leavers, sickness, holidays, disciplinary meetings. Main point of contact for all staff queries and requests. In charge of rotas and planners. • Staff training, motivation, induction and development, in store and across six other branches. • Responsible for all aspects of store maintenance and dealing with all outside contractors. Reviewed all contracts, re-negotiated where necessary to save the company money and to make the systems more efficient. Awarded a ‘Super Saver Award’ by the Company Executive Committee for the changes implemented, many of which were adopted across other stores. • Responsible for Health and Safety. Implemented the new Health and Safety Manual, setting up systems and forms to be used across all six stores to ensure Health and Safety conducted appropriately and records kept. Show less



Waterfall, Durrant and Barclay

• Woking

• Vendor Liaison and Partner Support

  • Sep 2002 - Aug 2005

  I was based at the main office of a very successful three branch Estate Agency, with a Land and New Home Department, turnover at the main branch alone was in excess of £1million. Approached by a Senior Partner to join the firm and ‘love’ their Vendors. This role evolved into Vendor and Applicant liaison, general administration and assisting the Senior Partners. Part of the team that won the National Association of Estate Agent Award for ‘Best Estate Agent’ for use of Technology’ in 2004. I was based at the main office of a very successful three branch Estate Agency, with a Land and New Home Department, turnover at the main branch alone was in excess of £1million. Approached by a Senior Partner to join the firm and ‘love’ their Vendors. This role evolved into Vendor and Applicant liaison, general administration and assisting the Senior Partners. Part of the team that won the National Association of Estate Agent Award for ‘Best Estate Agent’ for use of Technology’ in 2004.



Bespoke Independent Financial Advisers

• Woking

• Founding Partner and IFA

  • Jan 1993 - Oct 1999

  Starting as a fully qualified IFA and sole trader I set up my own business and over this period I built the company to strength of 5 staff, with a turnover of nearly £1million. In addition to having a large client base of my own, I ran all aspects of the business, from the day-to-day running of the office, staff recruitment, training and all HR issues, payroll, compliance and legal issues, bookkeeping and accounts. The business was acquired in 2000 and continues to trade strongly Starting as a fully qualified IFA and sole trader I set up my own business and over this period I built the company to strength of 5 staff, with a turnover of nearly £1million. In addition to having a large client base of my own, I ran all aspects of the business, from the day-to-day running of the office, staff recruitment, training and all HR issues, payroll, compliance and legal issues, bookkeeping and accounts. The business was acquired in 2000 and continues to trade strongly