Account Manager

• Oct 2022 - Present

• Manage and grow client accounts with extreme attention to detail, timeliness, and accuracy. • Enter / process / and validate orders as required • Monitor internal CRM system, field customer calls • Building relationships with clients based on trust and respect. • Collaborating with internal departments to facilitate client need fulfillment. • Communicating with clients to understand their needs and explain product value. • Acting as a client advocate with a focus on improving the buyer experience. • Oversee other related responsibilities as needed • Customer facing visits to better opportunity for business and relationships Show less

ASSISTANT ACCT MANAGER

• Nov 2018 - Oct 2022

Responsible for planning, coordinating and overseeing office services and related office activities to achieve efficient utilization of available resources. Main Job Tasks, Duties and Responsibilities supervise and coordinate the daily activities and operations of the office or department schedule and prioritize office activities to meet operating requirements determine, plan and direct work flow develop and monitor internal controls analyze work flow issues and implement workable solutions ensure adherence to quality standards perform administrative support functions such as data management, creating reports, drafting correspondence and preparing basic financial accounts provide necessary training and guidance to staff approve and monitor staff vacations and sick leave initiate and maintain orderly records in compliance with company regulations supervise the efficient use of office supplies and maintenance of office equipment plan and organize the purchase of office supplies in accordance with purchasing policies and budgets Education and Experience Associates degree in Business Administration or equivalent knowledge and working experience of supervisory principles and practices knowledge of administrative practices and procedures, data management methods, basic accounting practices and human resources practices proficient computer skills working knowledge of relevant software programs Key Skills and Competencies time management organizing and planning problem analysis and problem solving verbal and written communication skills judgment and decision-making attention to detail and accuracy guidance and mentoring teamwork and collaboration Show less

Customer Service Representative

• Nov 2016 - Oct 2018

Assistant General Manager

• Jun 2012 - Nov 2016

• Hiring, training, and managing employees to make sure they are efficient and effective• Second in command to the General Manager, making sure all tasks are completed• Providing a high level of leadership to the restaurant and the employees• Scheduling all staff’s work hours, handle customer complaints• Taking care of payroll, maintaining acceptable labor percentages based on sales

Shift Manager

• Mar 2010 - Jun 2012

• Assisting the General Manager and Assistant Manager with all facets of the successful operations such as sales, training, and profit growth efficiently and effectively• Assist in taking orders and food preparation• Responding appropriately to guest concerns and resolving complaints professionally