Experience

Chabros International Group

• United Arab Emirates
• Construction
• 100 - 200 Employee

• Senior Customer Service Officer

  • Sep 2006 - Present

  • Registering and circulating incoming faxes and e-mails to the subject departments.• Checking that all delivery orders are received from the warehouse on day to day basis and physically comparing them to the Delivery Order report generated by the system.• Reconciling (on a preliminary level) the soundness of delivery orders against the content of incoming LPOs.• Preparing quotations, Performa invoices and correspondences.• Following up the Quotation or Performa Invoice submitted to client if confirm or not.• Updating the ERP system the status of to all the quotations & Performa Invoice sent to the client in weekly basis.• Arranging and preparing documents for the collection of material to be dispatched to clients by courier services.• Recording and filing submitted samples for later reference and possible orders.• Following up with the purchase or logistic department and confirming the delivery status with the clients.• Coordinated with the Sales Team during trainings, seminars & Exhibitions and introduction of a new product.• Communicate with the customers through a variety of means, either in person, by telephone, e-mail or by sending fax.• Interact with customers, providing relevant information in response to inquiries about technical issues, services & products in the most professional manner.• Follow up the LPO from the client & file customer records of purchases for future reference• Maintained filing system and records as necessary and maintain the confidentiality of documents related to the operational process of the department• Reminding Managers / Supervisor in regards with his / her meetings or appointments with the clients, supplier and etc.• Keeping track of customer complaints and implementing improvements strategies.• Ensure that customers are satisfied with services and product quality



ROSE STUDIO and STORES

• Sales Executive cum Cashier

  • Jan 2004 - Sep 2005

  Box 7365 Dubai UAE• Smart cash handling with total honestly.• Attending customer’s demand, comments and questions about the products and services.• Do suggestive selling and be knowledgeable about the products and services.• Responsible in the handling and monitoring store items;• Preparing daily end sales report;• Prepares other function as may be required from time to time.• Very proficient in using various computer software and operating system. Box 7365 Dubai UAE• Smart cash handling with total honestly.• Attending customer’s demand, comments and questions about the products and services.• Do suggestive selling and be knowledgeable about the products and services.• Responsible in the handling and monitoring store items;• Preparing daily end sales report;• Prepares other function as may be required from time to time.• Very proficient in using various computer software and operating system.