Experience

Mesa Community College

• United States
• Higher Education
• 700 & Above Employee

• Student Services Manager

  • Dec 2021 - Present

• Student Services Analyst

  • Aug 2019 - Dec 2021

  • Oversees the advising team's day-to-day operations such as staffing and scheduling, absence management, performance evaluations, and maintaining customer service standards. • Creates, supervises, and evaluates the team's workflow and monitors the team's performance to ensure efficiency and accountability.• Implements department objectives, monitor progress towards department goals, and conducts assessments of services.• Participate in strategic planning and/or develops, implement, and assess academic advising initiatives.• Leads the online advising team which provides online (chat) advising support to all MCC students. • Provides professional-level end-to-end and proactive academic advising to a caseload of students at the Red Mountain Campus. • Provides academic advising support to all new, current, and transfer students to ensure that they continue, declare a program of study, connect to their field of interest, graduate and achieve their academic goals smoothly at the quickest possible time. • Plans and initiates calling/emailing campaigns to the assigned cohort to ensure enrollment, retention, and successful completion of their courses.• Monitors academic progress of the assigned cohort and evaluate data to provide timely intervention to students at risk by utilizing SIS advising tools such as degree progress report, pathway planner, advising notes, and the advisee management tool. • Delivers classroom presentations on academic advising and conducts group registration.• Assist in providing academic advising during New Student Orientation sessions.• Creates, designs, and maintains advising training materials for students and advising staff in the office or across campus and deliver presentations/training in-person and online.• Mentors and provides hands-on training to newly-hired Student Services Analysts and Specialists. Show less

• Student Services Analyst

  • Sep 2018 - Aug 2019

  • Provided academic advising support to all new, current, and transfer students to ensure that they continue and complete their programs and achieve their educational goals smoothly and at the quickest possible time. • Provided professional-level end-to-end and proactive academic advising to a caseload of 180 freshmen students and students' general population.• Tasked to provide academic advising support to MCC's STEM students.• Served as the Academic advisor of the first batch of First-Year Experience (FYE) students.• Served as the primary Academic Advisor for the Music Business and Disc Jockey Programs.• Planned and initiated calling/emailing campaigns to the assigned cohort to ensure enrollment, retention, and successful completion of their courses.• Monitored academic progress of assigned cohort and created monthly reports. • Delivered classroom presentations on academic advising and conducted group registration.• Assisted in providing academic advising during New Student Orientation sessions.• Mentored and provided hands-on training to newly-hired Student Services Analysts and Specialists. • Participated in the Guided Pathways Mapping and the Maricopa to ASU Pathway Programs (MAPP) mapping.• Participated in the district-wide testing of the new features of SIS and new Advising Tools as part of Guided Pathways implementation.• Participated and assisted in committees that focus on providing campus-wide student success initiatives such as the Guided Pathway for Success Mapping and the HSI- Retention and Programs Services. Show less

• Academic Advisor

  • Dec 2015 - Sep 2018

  • Helped students develop a realistic educational academic plan through schedule planning for each semester (Individual Education Completion Plan).• Assisted new and continuing students in planning and completing prescribed course work designed for students to smoothly transfer to a university or 4-year college and complete a bachelor's degree. Discussed different pathways available for students and identified program prerequisites to ensure a seamless transfer. • Provided new and current students program-specific information on their areas of specialization and assists them in course registration, transfer credits evaluation, testing, graduation, and more.• Reviewed and unofficially evaluated transcripts and transfer credits to determine appropriate placement into classes or evaluation of maximum time frame per FAFSA regulation.• Resolved escalated issues involving advising that require the knowledge of a content expert. • Served as the primary Academic Advisor for the Music Business and Disc Jockey Programs. • Participated and assisted in committees that focus on providing campus-wide student success initiatives such as the Guided Pathway for Success Mapping and the HSI- Retention and Programs Services.• Mentored and provided training online and in-person to the advising team and newly-hired full-time and part-time academic advisors. • Created, designed, and maintained training materials for advising staff in the office or across campus.• Engaged in new initiatives to improve support and services to students. • Piloted the Cranium Café platform and acted as the lead of the Cranium Café Team, which provided online academic advising support to all MCC students. • Created workflow and schedule of the Cranium Café Team of Academic Advisement and resolved technical and advising-related issues encountered by the team. Show less



EDMC

• United States
• Education Management
• 700 & Above Employee

• Online Academic Advisor

  • Nov 2014 - Dec 2015

  • Built a reputation of being a student –focus academic advisor with strengths in building rapport with very diverse students of the Art Institutes, which helps increase student retention and stronger connection between students and the Academic Advising Center. • Provided primary academic advising support especially related to registration, retention and academic success to on-ground Art Institute campuses such as Ai-Phoenix, Ai-Tucson, Ai-Las Vegas, Ai St. Louis, Ai-Minnesota, Ai-Kansas City, Ai- Salt Lake City, Ai-St. Louis and Ai- Vancouver. • Provides secondary academic advising support to all Art Institute Campuses in California such as the A-San Diego, Ai- Los Angeles, Ai-Inland Empire, Ai- Hollywood, Ai-San Bernardino, Ai-Silicon Valley, Ai-San Francisco and Ai-Sacramento. • Provided secondary academic advising support to all Art Institute Campuses Florida such as Miami, Fort Lauderdale, Tampa and Jacksonville. • Served as the primary Liaison of the Art Institute Academic Advising Center to the Art Institute in Kansas City and Art Institute in Vancouver, Canada. • Provided academic advising services for new and continuing students and work closely with assigned campuses’ departments and resources in order to support student retention and success. • Maintained consistent, direct contact with all students of assigned campuses via phone and email for registration, coaching and advising. • Provided proactive and timely outreach, referrals and intervention with students of assigned campuses. • Informed students and interpret academic and Art Institute’s policies and procedures. Show less



BBVA in the USA

• United States
• Banking
• 700 & Above Employee

• Branch Associate

  • May 2014 - Nov 2014

  • Performed a variety of banking transactions such as receiving cash deposits and payments, verifying cash and check endorsements, identifying counterfeits and issuing cashier’s checks. • Responsible in providing answers to basic customer inquiries regarding bank products, interest rates, service charges and account histories and referred customers to proper departments for issues, which can’t be solved in the teller line. • Performed cross-selling of bank products to achieve referral goals and participated in targeted bank sales campaigns. • Acclimated quickly to the banking and corporate industry and successfully transferred old skills and learned new ones after years of absence from the workforce. Show less



English Center

• Bangalore, India

• Instructional Designer

  • Jan 2005 - Jun 2005

  • Developed instructional materials for English Center freshmen college students in Bangalore, India, who were learning English. • Created instructional materials necessary for training Business Process Outsourcing (BPO) employees in Bangalore, India. • Provided training to instructors in the effective presentation of the instruction materials to their students. • Increased the instructors' effectiveness and the number of students registering for classes by developing training materials that readily apply to real-life settings and cater to students with different skills set. Show less



Iligan City Waterworks System

• Iligan City, Philippines

• Legal Researcher

  • Sep 1995 - Oct 2000

  • Analyzed, identified, retrieved and interpreted legal documents, data and information necessary to support legal decision-making involving the various water projects of the Iligan City Waterworks System in the Philippines. • Supervised, maintained and organized all the documentations and communications involving all the projects of the Iligan City Waterworks System. • Prepared and regularly presented weekly and monthly accomplishment reports of all the projects of the Iligan City Waterworks System. • Scheduled, organized, arranged and participated in meetings and events between Iligan City Waterworks System and private contractors involved in various city waterworks projects. • Planned and implemented dialogues between the Iligan City Waterworks System and the different communities, involved in water and land disputes and/or the recipients of the city waterworks projects. • Developed and tracked the workflow necessary in the implementation of various city waterworks projects. Show less