Experience

ProPrint.com
• United States
• Printing Services
• 1 - 100 Employee
• Human Resources Generalist

  • Nov 2021 - Present


EF Teach Online — Kids

• United States
• E-Learning
• 1 - 100 Employee

• Online ESL Teacher

  • Feb 2021 - Present

  Independent Contracting Online English teacher for kids in China. Teach English online to kids in China ages 5-14 with EF Teach Online — Kids. Independent Contracting Online English teacher for kids in China. Teach English online to kids in China ages 5-14 with EF Teach Online — Kids.



Martin Sprocket & Gear, Inc.

• United States

• Temporary Human Resources Assistant

  • Jun 2021 - Nov 2021

  • Completed evaluations, payroll changes, and record/update personnel database; notified payroll and insurance carriers of any compensation changes. • Work under the immediate supervision of the Director of Human Resources. • Handle sensitive materials and confidential issues regarding bargaining, employee relations, medical leaves, payroll, and personnel administration and information. • Generate and maintain daily reports needed for management analysis. • Manage leave of absences and employee referrals.



West Coast University

• United States
• Higher Education
• 700 & Above Employee

• Bilingual Admissions Advisor

  • Dec 2018 - Jan 2020

  • Consistently gained an 85% or above internal metric monthly performance indicator • Awarded team captaincy for my outstanding production in the months of Aug. – Oct. and lead my team to an Oct. – Dec. victory. • Assisted in the writing and editing of marketing material for student recruitment. • Conducting student appointments to probe and identify educational goals and disseminate course and program information to align with those goals • Mentor and advise students on admission procedures and provide guided tours through the facility. • Experienced in strategically finding new leads and developing a professional rapport with new students, monitoring student progress and participation through the enrollment process. • Facilitated interdepartmental communications between Admissions, Financial Aid, Student Services, and Academics for the purpose of enhancing the Admissions Process and creating a positive team-oriented atmosphere. • Provided exceptional customer service and aided potential and current student’s escalations with a composed and professional attitude • Dependably met the 5-hour phone talk-time goal every day



Lincoln Tech

• United States
• Higher Education
• 700 & Above Employee

• Bilingual Sr. Financial Aid Advisor

  • Mar 2016 - Dec 2018

  • Promoted to Sr. Financial Aid advisor in 9 months. This role transition normally requires 2 or more years of Financial Aid experience. • Developed and gathered appropriate materials, organized, and presented student financial aid outreach programs for students and their parents. • Prepared and conducted Exit Financial Aid Counseling presentations to groups of 10-50 students and their family members. Presentations were held every 3 months. • Communicated daily with Admissions Advisors to ensure student's Financial Aid progress. • Supported the Dept. of Admissions in reaching annual recruiting goals and increasing retention rates. • Handled Financial Aid issues and proposed successful resolutions with students. • Interacted with students and parents to explain Financial Aid and maintain funding for students through graduation.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Research & Adjustment Rep

  • Mar 2014 - Mar 2016

  • Part of the Research and Adjustment team in Texas. Worked closely with supervisors and management to help develop policy and procedures. • After 8 months as an entry-level rep., I was assigned to the credit card reconciliation unit. A small unit of 5 members, in charge of reconciling credit card accounts that covered 30 different U.S. states. • Worked closely with internal and external partners to resolve issues related to Research and Adjustments. • Responsible for adherence to deadlines, policies and procedures, regulatory requirements, and maintaining quality standards. Handled escalation requests and responded back to business partners.

• Bank Teller

  • Oct 2008 - Aug 2010

  • Executed customer transitions, including deposits, withdrawals, money orders, and checks. • Upheld strict financial controls by keeping funds secure and accurately transferring monies. • Monitored customer behaviors and upheld strict protocols to prevent theft of assets. • Educated customers about account types and availability of convenience services such as online bill-pay and banking. • Executed customer transitions, including deposits, withdrawals, money orders, and checks. • Upheld strict financial controls by keeping funds secure and accurately transferring monies. • Monitored customer behaviors and upheld strict protocols to prevent theft of assets. • Educated customers about account types and availability of convenience services such as online bill-pay and banking.