Experience

Australian Council for International Development

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Chief Operating Officer

  • Nov 2022 - Present

• Director, Effectiveness and Engagement Team

  • Dec 2017 - Nov 2022

  In this role I manage the Effectiveness and Engagement Team (EET) of 7 FTE. I am a member of the ACFID secretariat’s management team, and work closely with the Director of Policy and Advocacy to jointly identify and build synergies between the policy and practice component of ACFID’s work. I also contribute to the governance of ACFID, particularly through supporting membership-based structures such as the Board, the Code of Conduct Committee and the Development Practice Committee. The Effectiveness and Engagement Team includes the Standards and Code Team, the Learning and Innovation Team and the Member and Stakeholder Engagement team. EET uses a mix of standards, innovation, applied research, capturing and sharing learning and education and training to enhance our members’ relevance, accountability, effectiveness and influence. Show less

• Coordinator

  • Jan 2017 - Dec 2017


HQAI - Humanitarian Quality Assurance Initiative
• Switzerland
• Non-profit Organizations
• 1 - 100 Employee
• Member - Advisory and Complaints Board

  • May 2022 - Present

Global Standard for CSO Accountability
• Civic and Social Organizations
• Executive Committee Member

  • Apr 2020 - Present


International Labour Organization

• Switzerland
• International Affairs
• 700 & Above Employee

• Consultant, Business Opportunities and Support Services (BOSS)

  • Jul 2016 - Dec 2016

  A consultancy for the ILO, to expand the previously developed tourism and hospitality program to two more districts in Timor-Leste, Baucau and Maliana. This final stage of the project focuses on conducting a training needs assessment in both locations, followed by training a local training team, and arranging the coordination and delivery of the 3-part training package in each location. The conclusion of training activites is followed-up by one-on-one mentoring with each participating business. This consultancy also involves preparing a final intervention report on the outcomes achieved throughout the duration of the BOSS project in Tourism, and arranging the final design, printing and launch of the now-finalised, free online training resources developed in previous consultancies.Key responsibilities include:• Design of training needs assessment, participant identification and introductory workshops conducted in Baucau and Maliana• Documenting training needs assessment outcomes• Preparing the final intervention report for the ILO BOSS project report 2016• Conducting a follow-up mentoring program with participating guesthouses in both districts• Preparing a local mentoring team to deliver the mentoring program• Documenting agreed action plans with each business • Preparing narrative reports on project progress• Liasing with key funding stakeholders from NZAID and IrishAid to provide project progress updates Show less

• Consultant - Business Opportunities and Support Services (BOSS)

  • Feb 2016 - Jun 2016

  A consultancy for the ILO, to conduct an impact assessment and follow-up mentoring program with businesses that have participated in the guesthouse operator’s tourism training package delivered in Atauro and Maubisse between 2014 and 2015 (designed in the previous consultancy, and when working for ETDA). This consultancy is also to manage the final translation, graphic design and illustration of the now-finalised tourism training modules. Key responsibilities include:• Revision and finalisation of three 5-day training packages for the guesthouse operators tourism training package – in both Tetun and English• Design of participant surveys and impact assessment workshops conducted in Atauro and Maubisse• Preparing a local team to conduct the surveys and impact assessment• Documenting survey and impact assessment workshops results• Preparing a detailed impact assessment report• Design of a follow-up mentoring program with participating guesthouses in both districts• Preparing a local mentoring team to deliver the mentoring program• Documenting agreed action plans with each business • Preparing narrative reports on project progress• Managing graphic design of finalised training modules• Managing illustration of finalised training modules Show less

• Consultant - Business Opportunities and Support Services (BOSS)

  • Jul 2015 - Dec 2015

  The International Labour Organization (ILO) is a specialised agency of the United Nations whose mission is to bring together governments, employers and worker representatives of 187 member states to set labour standards, develop policies and devise programs promoting decent work for all women and men. A consultancy for the ILO, to lead the development and delivery of the third module of a pilot training program for tourism and hospitality business operators based in remote parts of Timor-Leste (Atauro and Maubisse). This stage of the project focused on up-skilling business owners in the areas of reception and housekeeping, costing and pricing services, providing an accommodation service, and property maintenance and improvement. Key responsibilities included: • Developing training material, including lesson plans, trainer and participant guides – in both English and Tetun • Preparing pre-and post testing materials to gauge participant progress • Training a local training team to deliver the training – delivered in Atauro and Maubisse • Organising training venues, participants and catering in each location • Overseeing the delivery of training in each location • Re-drafting and improving training material as required • Documenting participant attendance • Finalising materials in both English and Tetun • Preparing narrative reports on the progress of participants at each location Show less



Australian Volunteers International

• Australia
• International Trade and Development
• 100 - 200 Employee

• Hospitality Training Mentor - East Timor Development Agency

  • Jul 2013 - Jul 2015

  This role is an AVID assignment, part of the Australian Aid Volunteers program, and based at a local Non-Governmental training Organisation (the East Timor Development Agency) in Dili, Timor-Leste. This role involves mentoring and advising local staff on the training and day-to-day management of the organisation’s newly built Hospitality and Tourism training centre. Key duties performed include: • Designing curriculum and resources for the delivery of basic Hospitality training to local disadvantaged youth, typically at the Certificate I and Certificate II level • Mentoring and training local staff to deliver hospitality training • Coordinating and marketing the training centre’s hospitality events • Networking and creating linkages between the East Timor Development Agency (ETDA) and local industry, and organizing job placements for graduating students • Preparing and applying for grants for local and international assistance to fund and expand future hospitality training initiatives at the training centre Show less



Deloitte Australia

• Australia
• Management Consulting
• 100 - 200 Employee

• Business Risk Analyst

  • Jun 2011 - Jun 2013

  This role involved performance improvement advice, strategic risk management advice, internal audit and compliance ceritification. Key duties performed included: • Managing project budgets, including allocating and scheduling staff resources effectively, raising bills and tracking the delivery of key milestones against an agreed budget and timeframe. • Report writing, including the formation of recommendations to manage and improve a firm’s operational effectiveness in a manner commensurate with risk appetite and the views of key stakeholders. • Risk identification, control testing and process mapping. Providing a consulting service to key clients and tailoring risk management and control methods to suit business requirements. Show less


Dixon Advisory
• Australia
• Financial Services
• 1 - 100 Employee
• Accountant

  • Jan 2011 - Apr 2011


Kremlin Bar

• Hospitality
• 1 - 100 Employee

• Bar Manager

  • Jun 2009 - Jan 2011

  This role involved the operational and administrative management of a boutique cocktail lounge bar. Key duties performed included; staff rostering, cash management, stock ordering, shift supervision, customer service, cocktail preparation and service, cleaning, event management, bar set up and pack-down. This role involved the operational and administrative management of a boutique cocktail lounge bar. Key duties performed included; staff rostering, cash management, stock ordering, shift supervision, customer service, cocktail preparation and service, cleaning, event management, bar set up and pack-down.