Experience

front + centre communications

• Canada
• Public Relations and Communications Services
• 1 - 100 Employee

• Digital Public Relations Intern

  • Oct 2021 - Present

  • Managed Influencer relations for major 7-Eleven Canada and Cirque du Soliel campaigns• Developed captivating press releases and wrote articles relevant PR news for Marketing News Canada• Planned and supervised successful activation events to engage target consumers that increased awareness by 400+ individuals• Collaborated with the team to develop creative and relevant PR strategies to engage target audience• Proactively troubleshoot solutions for clients when changes occur in the scheduled timeline of campaign launches



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Dec 2016 - Oct 2021

  Customer Service Representative• Consistently provided the client with legendary service during every transaction by going above and beyond to ensure their needs are met. • Consistently exceeded quarterly sales goals by providing legendary service, product knowledge, and financial advice to each client. • Trained and coached onboarding staff on branch procedures, product knowledge, and ensuring a legendary experience• Perform everyday banking transactions compliantly and accurately • Recipient TD Regional Champions Club 2019 through assisting the team, exceeding quarterly goals, and providing excellent customer service.Secure Desk Operator• Assisted in compliant opening and closing procedures for the branch• Managed foreign cash and bullion, sent out cheques and bills, additionally prepared cash shipments.Customer Relations Coordinator• Assisted customers with inquiries and scheduling appointments while directed traffic in the branch.



The Social Agency

• Canada
• Advertising Services
• 1 - 100 Employee

• Account Coordinator

  • Jun 2021 - Sep 2021

  • Filmed, captured, designed infographics, posts, and IG Reels that matched each client’s branding• Wrote engaging copy for Facebook and Instagram that assisted with building a sense of community on each platform• Wrote educational articles on how to increase engagement, viewership and interactions on various platforms through content creation• Created, designed, and scheduled posts on Tailwind and ensured consistency with the algorithm to increase viewership• Monitored client accounts and responded to questions/inquiries in a timely manner



Adya Digital Consulting and Education

• Canada
• Advertising Services

• Social Media Intern

  • Apr 2021 - May 2021

  • Developed social media calendars with pillars to reflect the algorithm of each client's platforms• Wrote meaningful and engaging articles to build engagement with individuals while catering to the branding• Created social media strategies on 30-day captions and shot lists to ensure clarity on being consistent with the brand while being flexible with adjustments if required• Developed and organized branding template for each client • Developed social media calendars with pillars to reflect the algorithm of each client's platforms• Wrote meaningful and engaging articles to build engagement with individuals while catering to the branding• Created social media strategies on 30-day captions and shot lists to ensure clarity on being consistent with the brand while being flexible with adjustments if required• Developed and organized branding template for each client



The Greater Vancouver Food Truck Festival

• Digital Media Manager

  • Jun 2020 - May 2021

  • Managed Facebook, Instagram, Tiktok, Beacon while reaching target goals of increasing engagement & new followers• Created video, photo content, and scheduled posts that increased viewership & curiosity of events• Researched, coordinated, and organized influencer meet-ups at events to successfully engage new followers while further building on the community. • Wrote, managed, and reached out to media to further bring awareness about upcoming events by sending out press releases to inform individuals.• Engaged with team calls while consistently contributing and collaborating creative and trendy ideas.• Ensured Influencers met the timeline of shooting, filming, and uploading their content on their platforms.• Hosted and coordinated giveaways with more than 700 entries that further built the community of Facebook and Instagram platforms• Designed and created monthly social media calendars to display clear & consistent posting to the platform algorithm while staying on brand



Ever New Melbourne

• 1 - 100 Employee

• Sales Associate

  • May 2016 - Jan 2017



The Body Shop

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2015 - Apr 2016

  • Educated clients on products and customized their skincare routine to their needs• Enhanced their understanding of the Love Your Body Club, to provide clients with added savings and benefits• Arranged and organized products for a user-friendly experience• Assisted clients at the till and handled their transactions while ensuring they had a positive shopping experience• Built strong relationships with clients and helped solve their questions or concerns• Ensured clients were always greeted with a warm welcome