Experience

Sykes Marketing Services, Inc.

• Outsourcing/Offshoring
• 100 - 200 Employee

• Operations Management Desk

  • Sep 2007 - Present

  • Design, customize and produce reports on the following – A. Production B. Schedule Adherence C. Clients reports in Manila/Jacksonville D. Upload agent schedules & leave requests E. Handling call ins from agents with regard to absence (track voicemail notifications) • Design, customize and produce reports on the following – A. Production B. Schedule Adherence C. Clients reports in Manila/Jacksonville D. Upload agent schedules & leave requests E. Handling call ins from agents with regard to absence (track voicemail notifications)



Sykes Asia Inc.

• Philippines

• Operations Management Desk Analyst II

  • Sep 2007 - Present

  • Design, customize and produce reports on the following – A. Production B. Clients reports in Manila/Jacksonville C. Edit agent schedules & leave requests and breaks D. Handling call ins from agents with regard to absence (track voicemail notification) • Design, customize and produce reports on the following – A. Production B. Clients reports in Manila/Jacksonville C. Edit agent schedules & leave requests and breaks D. Handling call ins from agents with regard to absence (track voicemail notification)



ICT Marketing Services, Inc

• Data Encoder

  • Sep 2007 - Aug 2009



Timothy Information System Inc

• Data Encoder

  • Oct 2002 - Jul 2003