J. Marina P.

Content & Marketing Manager at Digital Qatalyst (previously Arqitek)
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Contact Information
us****@****om
(386) 825-5501
Location
AE
Languages
  • English Native or bilingual proficiency
  • Portuguese Native or bilingual proficiency

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Bio

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Credentials

  • Certificate of Participation
    International MUN
    Sep, 2020
    - Nov, 2024
  • Certificate of participation: Careers Panel
    F-LEX
    Jun, 2020
    - Nov, 2024

Experience

  • DigitalQatalyst
    • United Arab Emirates
    • Business Consulting and Services
    • 1 - 100 Employee
    • Content & Marketing Manager
      • May 2022 - Present

      • Promoted within 7 months due to strong performance and value deliverables.• Strategic Marketing to increase Social Media Engagement by 70%.• Implemented the use of the SCRUM Methodologies to increase productivity by 90%.• Directed the launch of the Digital Transformation Upskilling Academy platform.• Successfully designed and implemented Organic Campaigns to enhance Brand Awareness.• Presented Marketing performance analytic reports to Operations and C-Suite.• Produced SEO Technical Content Write-ups for 10+ pages of the Company website, increasing websitetraffic by 50%.• Developed and deployed content guidelines as well as templates across the company to increasecross-departmental productivity.

    • Account Executive
      • Nov 2021 - May 2022

      • Designed, set up and configured CRM on Bitrix A.24 to manage pipeline and client accounts.• Cultivated and sustained relationships with strategic key accounts; tracked key account metrics.• Authored written content for the corporate website with an emphasis on transformation service offerings.• Offered subject matter expertise and participated in weekly data analytic reviews with C-suite executives.• Drove on-time and under-budget project implementation, including product development and launches,content development, workflow management, and partner communications.• Devised improvements to internal processes and procedures by managing the organisation’s QualityManagement System.

  • BLP Hub
    • Malta
    • Compliance Assistant
      • Sep 2020 - Aug 2021

      • Ensured that notary clients remained in compliance with FIAU and AML rules. • Managed and coordinated customer due diligence investigations of various corporate clients; organised and maintained KYC Forms, Source of Funds, and Customer Identification Files. • Led reviews across all client documentation as part of the compliance procedure. • Interfaced directly with the legal team to resolve existing compliance cases and devise corrective action plans to eliminate similar incidents. • Ensured that notary clients remained in compliance with FIAU and AML rules. • Managed and coordinated customer due diligence investigations of various corporate clients; organised and maintained KYC Forms, Source of Funds, and Customer Identification Files. • Led reviews across all client documentation as part of the compliance procedure. • Interfaced directly with the legal team to resolve existing compliance cases and devise corrective action plans to eliminate similar incidents.

  • Zen Move
    • Bournemouth, England, United Kingdom
    • Web Content Writer
      • Nov 2020 - Nov 2020

      • Created, proofread and published 5+ blog articles with basic SEO knowledge. • Researched user base to determine writing style and voice. • Collaborated with content team and CEO to align on weekly publishing strategy • Created, proofread and published 5+ blog articles with basic SEO knowledge. • Researched user base to determine writing style and voice. • Collaborated with content team and CEO to align on weekly publishing strategy

  • Merit Incentives
    • United Arab Emirates
    • Software Development
    • 1 - 100 Employee
    • Customer Experience Adviser at Merit Incentives / MyList FZ LLC
      • Aug 2018 - Aug 2019

      • Answered and conducted 50+ client calls daily to generate leads and sign up new customers. • Collected and updated customer data. • Recommended relevant products based on customer needs; cancelled services as requested. • Delivered basic technical support for employee incentive/gift advisory clients as part of Merit Incentives. • Fostered loyalty through personalized service to encourage long-term client retention and referrals. • Answered and conducted 50+ client calls daily to generate leads and sign up new customers. • Collected and updated customer data. • Recommended relevant products based on customer needs; cancelled services as requested. • Delivered basic technical support for employee incentive/gift advisory clients as part of Merit Incentives. • Fostered loyalty through personalized service to encourage long-term client retention and referrals.

  • EF Education First
    • Switzerland
    • Education Management
    • 700 & Above Employee
    • Sales Intern
      • Apr 2017 - Sep 2017

      Delivered high-quality friendly customer service. • Provided customers with relevant information and suggestions. • Positively worked with the sales team to identify and target market opportunities. • Formulated concise reports on sales data that were to be used in sales team meetings Delivered high-quality friendly customer service. • Provided customers with relevant information and suggestions. • Positively worked with the sales team to identify and target market opportunities. • Formulated concise reports on sales data that were to be used in sales team meetings

Education

  • Middlesex University Dubai
    Bachelor of Laws - LLB, Law
    2016 - 2019
  • Heriot-Watt University Dubai Campus
    Foundation degree, Business Administration and Management, General
    2015 - 2016
  • Bishop Bavin School
    High School/Secondary Diplomas and Certificates
    2012 - 2014

Community

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