Food Beverage Coordinator

• Sep 2012 - Present

Food & Beverage Coordinator

• Sep 2012 - Present

Assist in controlling and analyzing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation •Establish and maintain effective employee relations •Develop formal training plans and conduct on the job training sessions for Food & Beverage Department Employees •Assist with the compilation of new menus and beverage lists •Attend and contribute to weekly Food & Beverage departmental meetings •Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters •Oversee the preparation, presentation and service of Food and Beverage products to ensure highest quality at all times •Ensure the smooth operation of the F&B Administration office •Coordinates with Finance for Budgeting requirement Restaurant Captain Show less

Captain

• Nov 2011 - Sep 2012

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel •Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests •Practice good customer relations and attend to customer complaints and queries satisfactorily •Ensure the Outlet is set-up for service and supervise for a smooth operation •Direct and supervise the service team to ensure that all duties are performed as per standards •Ensure that all employees have received adequate training to perform their duties •Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available •Ensure minimum wastage, breakage and spoilage •Actively use up selling techniques bye exceeding guest expectations and to increase revenue Show less

Captain

• Sep 2009 - Nov 2010

Responsible for guiding the hostess, waiter/waitress and bus boy/girls in the performance of their jobs •Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment During outlet’s operation. •Responsible for the overall sanitation and cleanliness of the outlet during the shift. •Responsible for the proper maintenance and good working order of all equipment, furniture and Fixtures in the outlet •Responsible for consistently implementing the service standards and operating procedures in the outlet. •Responsible for ensuring sufficiency of manpower in the shift. •Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel. Restaurant Captain Show less

Captain

• Apr 2009 - Nov 2009

• Performed tasks for servicing food & beverage according to the standard of performance manual of the hotel • Greeted & seated customers and served them in a professional, discreet & personalized way. • Gained in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests. • Monitored quality of food & beverage being served. Practiced good customer relations and attended to customer complaints / queries satisfactorily. • Shouldered responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment • Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene) • Ensure minimum wastage, breakage and spoilage Show less

G.S.A

• Oct 2006 - Jan 2009

• Contacting key accounts on a regular basis to identify potential business opportunities• Performed tasks for servicing food & beverage according to the standard of performance manual of the hotel • Greeted & seated customers and served them in a professional, discreet & personalized way. • Gained in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests. • Monitored quality of food & beverage being served. Practiced good customer relations and attended to customer complaints / queries satisfactorily. • Shouldered responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment • Ensure minimum wastage, breakage and spoilage Show less

Industrial Trainee

• Apr 2006 - Oct 2006