Night Auditor

• Oct 2019 - Present

Desk Adjuster (CAT)

• Sep 2020 - Dec 2020

Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit

Inside/desk Adjuster

• Apr 2018 - Oct 2019

Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit

Inside/Desk Adjuster

• Jul 2017 - Apr 2018

Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit. Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit.

Claims Examiner

• May 2017 - Jul 2017

The Property Claims Examiner is responsible for handling cases of moderate complexity and/or exposure the are currently in or moving towards litigation. Evaluate and settle claims within designated authority and may direct the investigation and claims settlement activities of Field Adjusters and vendors. Evaluate and settle first party and third party personal lines and commercial lines claims by telephone, personal contact or correspondence. Effectively function as a liaison with Legal counsel. The Property Claims Examiner is responsible for handling cases of moderate complexity and/or exposure the are currently in or moving towards litigation. Evaluate and settle claims within designated authority and may direct the investigation and claims settlement activities of Field Adjusters and vendors. Evaluate and settle first party and third party personal lines and commercial lines claims by telephone, personal contact or correspondence. Effectively function as a liaison with Legal counsel.

Branch Manager

• Apr 2017 - May 2017

Coordinate branch meetings, reconcile corporate credit card, handle VP of sales expense report, code and approve all invoices, coordinate meetings with senior management and associates, book travel for employees, handle all correspondences to Naylor Coordinate branch meetings, reconcile corporate credit card, handle VP of sales expense report, code and approve all invoices, coordinate meetings with senior management and associates, book travel for employees, handle all correspondences to Naylor

Unit Manager

• Apr 2015 - Apr 2017

Order from vendors/paying vendors, staffing,scheduling, conducting daily meetings with my team to boost moral, discuss goals and targets for the day and week, handling budgets-sales against staffing, weekly sales compared to previous year, training and truck ordering, working around the clock being called upon to handle any issues the store encounter In charge of all operations of the store Conducted daily morning meetings with my staff to discuss goals and targets Order from vendors/paying vendors, staffing,scheduling, conducting daily meetings with my team to boost moral, discuss goals and targets for the day and week, handling budgets-sales against staffing, weekly sales compared to previous year, training and truck ordering, working around the clock being called upon to handle any issues the store encounter In charge of all operations of the store Conducted daily morning meetings with my staff to discuss goals and targets

Paralegal

• Oct 2014 - Apr 2015

Meet with clients and other legal professionals to discuss case details, Conduct client interviews and all client intake services, Correspond daily with clients, attorneys, court reporters and judges assistants, Draft various court documents and responses per attorney's requests, Partnered successfully with senior attorneys to produce the best positive outcome for their clients Meet with clients and other legal professionals to discuss case details, Conduct client interviews and all client intake services, Correspond daily with clients, attorneys, court reporters and judges assistants, Draft various court documents and responses per attorney's requests, Partnered successfully with senior attorneys to produce the best positive outcome for their clients

Desk Adjuster

• Apr 2012 - May 2014

Answers simple or basic inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products, primarily on a single billing account. Reduces customer call backs by creating a simple, hassle-free interaction for the caller. responsible for effectively using all available resources to make policy changes, answer policy and billing questions, take payments, and provide requested documentation. Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes. Participates in technical and customer service skills training to stay aware of current and best practices. Diagnoses customer issues at a foundation level, provides solutions, and uses a structured thought process to achieve results while balancing customers needs with company guidelines. Show less

Sales assoc./Loss prevention

• Apr 2011 - Jun 2012

As a sales associate I worked in the receiving department, assist customers as needed. As the Store Protection Specialist my duties are to develop great teams and partnerships, mitigate theft and fraud, deliver great customer service, and supervise sales associates As a sales associate I worked in the receiving department, assist customers as needed. As the Store Protection Specialist my duties are to develop great teams and partnerships, mitigate theft and fraud, deliver great customer service, and supervise sales associates