Experience

Bidhaa Sasa

• Kenya
• Retail
• 1 - 100 Employee

• Branch Manager

  • Apr 2021 - Present

  ExperienceHub Manager Bidhaa Sasa1st April 2021 to PresentRESPONSIBILITIES Leadership & People Management Coach and support a team of group coordinators (role comprising of being a sales and credit officer) ensuring they reach their targets in their assigned territories, timely and accurate data collection and reporting as well as other administrative duties; Continually evaluate the team, conduct performance reviews and develop internal training to strengthen knowledge and skills; Recruit and train group coordinators under the current curriculum in the area of your operation as and when required. Client Relationship Management Analyse company customer relations and how to improve service for current and new customers, as for us our customers are at the heart of our business; Travel frequently to the field to monitor activities and engage with customers. Operations and Administration Evaluate existing company processes and procedures and recommend improvements; Run the area office, including all administrative duties such as stock reconciliations, record keeping and reporting, overseeing staff expenses etc. Show less

• Group Coordinator

  • Nov 2018 - Mar 2021

  ExperienceIdentify and develop groups of clients and group leaders in rural areas.Manage our unique sales process from start to finish, including contract signing, customer education, data entry/ reporting and after-sales / warranty services. Coach group leaders in building their sales and group management skills and develop lasting relationships beyond their initial purchase. iv. Manage late-paying groups and clients through strict follow up and repossessions where necessary. Identify target audiences to grow your sales network and analyse and identify business growth opportunities.SkillsProblem-Led sellingData entryMarketing and clients relationship managementArrears managementTraining Show less