Business Development Coach

• May 2023 - Present

Account Manager, Hospitality - Manpower Services

• Jan 2022 - Present

- Led a team of nine direct reports overseeing 600+ staff across my accounts - Work on pricing structures and financial summaries of new manpower requirements - Managed contracting and optimising business opportunities with existing and new clients by identifying growth areas and maximising profit margins - Collaborated with multiple departments across various projects to achieve shared business strategies - Handled 32 hospitality accounts as the primary point of contact, developing excellent client relationships and ensuring client expectations are exceeded - Prepared, analyzed and presented weekly operations reports on hospitality accounts and use current data to implement strategic decisions - Created new business opportunities in Salesforce and clients meetings for reporting which are presented in weekly sales meetings - Improved payment schedules by ensuring invoicing timelines are met as contractually agreed - Collaborated with recruitment team to hire staff as per contractual requirements - Managed cost saving projects in line with business targets Show less

Business Development Executive

• Jan 2021 - Jan 2022

- Succeeded in driving sales activity to increase revenue targets for groups and event sales segment - Created demand and ensure products and services are evolved in line with trends and market conditions - Executed business development plans which focused on increasing demands from corporate and trade partners - Establish key relationships with DMCs, travel agents and corporate clients to drive business to the resort and maximise exposure, while increasing revenue - Undertook responsibilities to analyse financial reports from Salesforce and Delphi - Participated in trade fair, exhibitions, networking events to increase reach and ensure correct representation of the brand - Collaborated with the team to maximise event sales by ensuring optional extras are taken up by clients where possible - Delivered training to the sales department as the dedicated department trainer Show less

Executive Sales Marine and Waterpark

• Nov 2012 - Mar 2020

• Proactive approach on all sales processes, systems and admin, finance and marketing. • Proactive sales calls with clients. • Maintaining existing accounts and developing new accounts for corporate clients. • Participation on FAM Trips and site tours and ensuring clients get relevant product knowledge. • Proactive participation on trade shows, i.e. ATM and Aviation Show (MEASA). • Taking the lead on overall Sales department training and motivating and developing the team. • Working with different sales segments on packages and promotions. • Handling and growing segments in Marine and Waterpark, i.e. concierges, corporate clients, schools and team building. • Increased revenue overall YTD 2018 versus 2017 on Groups Segment by 5%. Show less