Experience

McKissock LLC

• United States
• E-Learning Providers
• 1 - 100 Employee

• Curriculum Program Director, Appraisal

  • Jan 2022 - Present

  Greater Chicago Area Provide leadership in instructor development, curriculum development, and program development to provide compelling, market-responsive coursework and an exceptional experience to all appraisal students. Lead the content strategy and roadmap for all appraisal courses, webinars, and other professional development content.

• Appraisal Curriculum & Content Specialist

  • Nov 2017 - Jan 2022

  Greater Chicago Area Support the Appraisal CE business line with insights of the profession that guide all aspects of curriculum and content. Develop new courses and content pieces, work with the product manager to develop the product roadmap for the business, and review and update course materials from contractor SMEs. Provide a detailed and relevant voice to the appraisal profession. Instruct for webinars and onsite courses and train the trainer.



Red Sky Risk Services, LLC/U.S. Bank, N.A.

• SVP, Chief Appraiser

  • 2014 - 2017

  Minneapolis, MN Served as residential appraisal subject matter expert and technical advisor to underwriting, business leaders and executive officers. Responsible for ensuring legal and regulatory compliance regarding appraisal quality, policy, and procedures. • Created and designed appraisal reconciliation product prototype with FNC appraisal order platform vendor. Advised and assisted with development of GAAR 360 worksheet. Tools are recognized as industry standard used by major lenders. Praised by… Show more Served as residential appraisal subject matter expert and technical advisor to underwriting, business leaders and executive officers. Responsible for ensuring legal and regulatory compliance regarding appraisal quality, policy, and procedures. • Created and designed appraisal reconciliation product prototype with FNC appraisal order platform vendor. Advised and assisted with development of GAAR 360 worksheet. Tools are recognized as industry standard used by major lenders. Praised by OCC for consistent practices and audit documentation needed to minimize risk. • Analyzed over 3,000 GAAR (generally accepted appraisal rules) for quality and compliance severity risk, creating review standardization and quality control effectiveness. • Approved and exercised final authority for desktop collateral valuation products to improve geographic coverage, reducing costs and improving turn times . • Established appraisal methodology and quality protocol for panel of 4,500 appraisers. Significantly reduced errors and omissions to expedite appraisal acceptance and loan approval processes. • Increased awareness of appraisal matters and real estate economic trends for 30 appraisal leaders through web-ex training and materials, providing information needed by senior management to forecast risk and make effective decisions. • Initiated and directed implementation of online library housing appraisal review procedural manual and job aids, expediting access to product and regulatory information needed to improve audit and quality outcomes

• Senior Vice President, Appraisal Quality Assurance and Compliance

  • 2013 - 2014

  Brookfield, WI Managed appraisal review staff, processes and operations. Developed quality control processes encompassing appraisal review and vendor panel performance. Oversaw complex appraisal escalations and responded to customer sensitive complaints and appraisal valuation disputes. • Subject Matter Expert to Appraisal Practice Board/Appraisal Foundation on three valuation guidance advisories presented to over 20,000 credentialed professionals. Provided technical expertise on appraisal methodology… Show more Managed appraisal review staff, processes and operations. Developed quality control processes encompassing appraisal review and vendor panel performance. Oversaw complex appraisal escalations and responded to customer sensitive complaints and appraisal valuation disputes. • Subject Matter Expert to Appraisal Practice Board/Appraisal Foundation on three valuation guidance advisories presented to over 20,000 credentialed professionals. Provided technical expertise on appraisal methodology and practices while increasing brand awareness. • Effectively managed multi-functional teams reviewing over 10,000 valuations monthly, providing coaching and developing targeted performance plans to enhance skills and achieve goals. • Partnered with Robert Half to address increased work volumes, creating hiring protocol and hot site that reduced onboarding transition and computer configuration time by 50% to successfully meet business needs.



U.S. Bank

• United States
• Legal Services
• 1 - 100 Employee

• Vice President, U.S. Bank Home Mortgage Appraisal Review Manager

  • 2008 - 2013

  Brookfield, WI Managed the appraisal review staff, processes and operations. Developed the quality control processes encompassing appraisal review and vendor panel performance. • Designed and built quality control reporting and review compliance database that promoted appraisal compliance, identified valuation risk and scored panel appraisers’ quality performance to ensure regulatory compliance. • Initiated and implemented telecommuting position hiring program, expanding market expertise to several… Show more Managed the appraisal review staff, processes and operations. Developed the quality control processes encompassing appraisal review and vendor panel performance. • Designed and built quality control reporting and review compliance database that promoted appraisal compliance, identified valuation risk and scored panel appraisers’ quality performance to ensure regulatory compliance. • Initiated and implemented telecommuting position hiring program, expanding market expertise to several states outside existing office locations. Results included improved recruiting methods, flexible work options and work/life balance to elevate talent retention. • Implemented appraisal review production standards and created incentive bonus program based on metrics of performance and quality that improved production by 22%. • Reduced corporate home mortgage repurchase loss by over $1 million by establishing effective rebuttal process to respond to repurchase demands and mortgage insurance rescissions. • Developed quality control checklist used by mortgage underwriters/processors, ensuring compliance of underwriting collateral reviews with FIRREA and USPAP requirements. Show less



MidAmerica Bank

• Banking
• 1 - 100 Employee

• Staff Residential Real Estate Appraiser

  • 2004 - 2008

  Downers Grove, IL • Offered flexibility and experience with certification in Illinois and Wisconsin • Exceeded standard production guidelines by 20% and consistently met all service level and quality requirements. • Appraised challenging properties including high-end luxury estates. • Appraised residential properties for lending purposes, FHA, pre-foreclosure, REO servicing, and relocation transactions.



Traut Appraisal Services

• Independent Residential Real Estate Appraiser/Business Owner

  • 1997 - 2004

  Winthrop Harbor, IL Signed and reviewed appraisal reports as supervisory appraiser. Performed residential real estate appraisals throughout northern Chicagoland area and southeastern Wisconsin territories. Appraised relocation properties and residential properties for various clients and vendors. Executed contract work with a supervisory commercial appraiser and created narrative report template in Microsoft Word for continued template use. Increased territories covered to include appraising in major… Show more Signed and reviewed appraisal reports as supervisory appraiser. Performed residential real estate appraisals throughout northern Chicagoland area and southeastern Wisconsin territories. Appraised relocation properties and residential properties for various clients and vendors. Executed contract work with a supervisory commercial appraiser and created narrative report template in Microsoft Word for continued template use. Increased territories covered to include appraising in major cities of Milwaukee and Chicago as well as vacation resort communities, including Lake Geneva and southeastern Wisconsin.  Appraised variety of properties, including earth-berm homes, log homes, lakefront properties, and mansions exceeding $5,000,000, historic landmark homes, and rural equestrian properties of 20 acres. Show less



Trustmark Insurance Company

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Health Claims Manager

  • 1990 - 1997

  Lake Forest, IL Ensured timely and accurate processing of individual health insurance claims through monitoring workflows and daily operation of claims department. Trained supervisors and technical specialists. Oversaw internal claim auditing team. Reviewed and served in development of new individual health insurance policies. Directed and resolved personnel issues of staff of 60 employees. Liaised for state auditors. Collaborated on development and ongoing enhancements of claim processing software.… Show more Ensured timely and accurate processing of individual health insurance claims through monitoring workflows and daily operation of claims department. Trained supervisors and technical specialists. Oversaw internal claim auditing team. Reviewed and served in development of new individual health insurance policies. Directed and resolved personnel issues of staff of 60 employees. Liaised for state auditors. Collaborated on development and ongoing enhancements of claim processing software. Created and oversaw new data entry team. Managed claims customer service team. Verified compliance with state and federal insurance laws. Developed computer logic for and implemented electronic claim adjudication system for automatically processing routine and basic claims without human involvement/review, enabling more effective and efficient process routine of health insurance claims. Led claim production standards team in developing performance and quality standards for claim examiners. Monitored phone customer service teamwork flow patterns/phone volume to develop new processes and staffing needs, reducing customer-waiting times by 25%.  Participated in focus groups and merger/conversion teams for Trustmark Insurance.  Authored and produced supervisory manual outlining supervisory duties/standards as well as daily operation processes for supervisors and technical specialists.  Co-led project between operation departments and the computer technology group for developing processes, communications, and testing procedures for introduction of new computer programming. Show less