Account Executive

• Sep 2022 - Present

Baker

• Apr 2020 - Present

Operations and HR Administrator

• Apr 2018 - Jan 2020

Manager of Operations

• Dec 2015 - Dec 2017

Reports to Managing Director Works with financial analysts, relationship managers to optimize investment portfolios of ultra high net-worth individuals/companies. Office and facilities management, marketing and business development, company IT tech, HR. Would have been CSM Reports to Managing Director Works with financial analysts, relationship managers to optimize investment portfolios of ultra high net-worth individuals/companies. Office and facilities management, marketing and business development, company IT tech, HR. Would have been CSM

Drilling Tools Admin

• Feb 2014 - Dec 2015

network operations engineer

• 2010 - 2013

• Ensures the end-to-end customer experience and provides a single point-of-contact for the client • Documents all networking/telephony issues and queries from the client • Functions as service desk and frontline to customers • Takes ownership of customer issues and follow up the status of problems on behalf of the client • and communicate progress in a timely manner Reviews documentation via ticketing system and forwards to appropriate department (change requests, IT and phone… Show more • Ensures the end-to-end customer experience and provides a single point-of-contact for the client • Documents all networking/telephony issues and queries from the client • Functions as service desk and frontline to customers • Takes ownership of customer issues and follow up the status of problems on behalf of the client • and communicate progress in a timely manner Reviews documentation via ticketing system and forwards to appropriate department (change requests, IT and phone issues) • Follows up with other support departments involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete • Handles escalated issues which can be solved up to level 2 support of IT issues • In charge of network surveillance, troubleshooting, circuit testing and repair, router configuration management and hardware replacement. • Provides network assistance for the critical issues such as router crashes due to hardware or software failures, trouble isolation and repair on physical layer to include T1/DS1 to Bundled interfaces (Multilink PPP, ATM , Framerelay, Sonet), T3/DS3, OC-12/STM-1, data circuits within Managed Network Solutions Operations Group. • Works with global teams and customers ,Customer Service Centers, Network Management Centers, Verizon Business Operations Groups, LECs/PTTs and Account Teams to facilitate isolation and repair of faults in the network • Utilize network performance monitoring tools and test equipment to identify and correct impairments on the Verizon Business network • Critical analysis and testing for challenging customer-related chronic and repeat failure service issues, including direct troubleshooting for extended time tickets, chronic issues, and difficult tickets • ITIL-based client infrastructure for RFCs (Standard, Emergency, Normal changes) and handling of client’s network, IP telephony, etc Show less • Ensures the end-to-end customer experience and provides a single point-of-contact for the client • Documents all networking/telephony issues and queries from the client • Functions as service desk and frontline to customers • Takes ownership of customer issues and follow up the status of problems on behalf of the client • and communicate progress in a timely manner Reviews documentation via ticketing system and forwards to appropriate department (change requests, IT and phone… Show more • Ensures the end-to-end customer experience and provides a single point-of-contact for the client • Documents all networking/telephony issues and queries from the client • Functions as service desk and frontline to customers • Takes ownership of customer issues and follow up the status of problems on behalf of the client • and communicate progress in a timely manner Reviews documentation via ticketing system and forwards to appropriate department (change requests, IT and phone issues) • Follows up with other support departments involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete • Handles escalated issues which can be solved up to level 2 support of IT issues • In charge of network surveillance, troubleshooting, circuit testing and repair, router configuration management and hardware replacement. • Provides network assistance for the critical issues such as router crashes due to hardware or software failures, trouble isolation and repair on physical layer to include T1/DS1 to Bundled interfaces (Multilink PPP, ATM , Framerelay, Sonet), T3/DS3, OC-12/STM-1, data circuits within Managed Network Solutions Operations Group. • Works with global teams and customers ,Customer Service Centers, Network Management Centers, Verizon Business Operations Groups, LECs/PTTs and Account Teams to facilitate isolation and repair of faults in the network • Utilize network performance monitoring tools and test equipment to identify and correct impairments on the Verizon Business network • Critical analysis and testing for challenging customer-related chronic and repeat failure service issues, including direct troubleshooting for extended time tickets, chronic issues, and difficult tickets • ITIL-based client infrastructure for RFCs (Standard, Emergency, Normal changes) and handling of client’s network, IP telephony, etc Show less

Technical Support Engineer

• Jan 2006 - Jul 2010

• Responsible for technical support and assistance to customers across the globe subscribed to a wide range of network managed services. • Troubleshoots layer 1-3 network/circuit issues (latency, QOS, errors) • Worked with LECs, third party vendors and PTTs to isolate and repair WAN/LAN faults • Regularly update customers on status and isolation of network issues. • Responsible for technical support and assistance to customers across the globe subscribed to a wide range of network managed services. • Troubleshoots layer 1-3 network/circuit issues (latency, QOS, errors) • Worked with LECs, third party vendors and PTTs to isolate and repair WAN/LAN faults • Regularly update customers on status and isolation of network issues.