Joaquin Perez Riquelme
Production Specialist at Tierrafino Clay- Claim this Profile
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Bio
Thomas S. Karat
Joaquin had a challenging role in a fast paced and high stakes environment, but mastered his numerous responsibilities with excellence. His accommodating and supportive attitude in addition with his inherent drive, knowledge and experience has earned him the respect of his peers, superiors and clients. He controlled some major accounts, had a can-do mentality and always came with solutions and not with problems. Highly recommended.
Esteban Cordova
As a Customer Service representative in Amsterdam, Joaquin was always able to provide an excellent support for all customers with branches in Latinamerica region. He was able to create a collaborative work environment between regional Teams with the genuine objective of expedite the problems resolution processes and restore critical services during contingency situations. Some words that describe him are ATTITUDE, PROACTIVE, CRISIS MANAGEMENT, PROFESSIONALISM AND FELLOWSHIP. I recommend him to all companies that need to increase urgently the Customers satisfaction level.
Thomas S. Karat
Joaquin had a challenging role in a fast paced and high stakes environment, but mastered his numerous responsibilities with excellence. His accommodating and supportive attitude in addition with his inherent drive, knowledge and experience has earned him the respect of his peers, superiors and clients. He controlled some major accounts, had a can-do mentality and always came with solutions and not with problems. Highly recommended.
Esteban Cordova
As a Customer Service representative in Amsterdam, Joaquin was always able to provide an excellent support for all customers with branches in Latinamerica region. He was able to create a collaborative work environment between regional Teams with the genuine objective of expedite the problems resolution processes and restore critical services during contingency situations. Some words that describe him are ATTITUDE, PROACTIVE, CRISIS MANAGEMENT, PROFESSIONALISM AND FELLOWSHIP. I recommend him to all companies that need to increase urgently the Customers satisfaction level.
Thomas S. Karat
Joaquin had a challenging role in a fast paced and high stakes environment, but mastered his numerous responsibilities with excellence. His accommodating and supportive attitude in addition with his inherent drive, knowledge and experience has earned him the respect of his peers, superiors and clients. He controlled some major accounts, had a can-do mentality and always came with solutions and not with problems. Highly recommended.
Esteban Cordova
As a Customer Service representative in Amsterdam, Joaquin was always able to provide an excellent support for all customers with branches in Latinamerica region. He was able to create a collaborative work environment between regional Teams with the genuine objective of expedite the problems resolution processes and restore critical services during contingency situations. Some words that describe him are ATTITUDE, PROACTIVE, CRISIS MANAGEMENT, PROFESSIONALISM AND FELLOWSHIP. I recommend him to all companies that need to increase urgently the Customers satisfaction level.
Thomas S. Karat
Joaquin had a challenging role in a fast paced and high stakes environment, but mastered his numerous responsibilities with excellence. His accommodating and supportive attitude in addition with his inherent drive, knowledge and experience has earned him the respect of his peers, superiors and clients. He controlled some major accounts, had a can-do mentality and always came with solutions and not with problems. Highly recommended.
Esteban Cordova
As a Customer Service representative in Amsterdam, Joaquin was always able to provide an excellent support for all customers with branches in Latinamerica region. He was able to create a collaborative work environment between regional Teams with the genuine objective of expedite the problems resolution processes and restore critical services during contingency situations. Some words that describe him are ATTITUDE, PROACTIVE, CRISIS MANAGEMENT, PROFESSIONALISM AND FELLOWSHIP. I recommend him to all companies that need to increase urgently the Customers satisfaction level.
Experience
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Tierrafino Clay
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Netherlands
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Wholesale Building Materials
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1 - 100 Employee
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Production Specialist
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Jan 2021 - Present
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Production Services Specialist
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Nov 2019 - Nov 2020
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PO / op De Nieuwe Internationale School van Esprit (DENISE)
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Nov 2018 - Aug 2019
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Geert Groote College Amsterdam
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Primary and Secondary Education
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1 - 100 Employee
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Technische Conciërge
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Jan 2018 - Nov 2018
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Verizon Business
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Global Customer Service Executive
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Aug 2006 - Oct 2015
As Customer Coordinator we intermediate between a EMEA Customer and the Engineering Operations group. My function is to be in contact with the customer and engineer when there is a proactive or reactive incident and help the communication in 4 different languages ( SP,NL,EN) making sure that the incident is solved as soon as possible with in the service level agreement and Customer expectations. Part of my function has been as well trainer of new employees/ colleagues and assisting the manager with other tasks such making the team roster and helping with escalated incidents. I have knowledge of CMDS ( loging into to router, check logs activity) and as well of products such IP,VOIP,VOICE,DATA,etc. I'm been part of the first aid BHV team at verizon since 2011 Show less
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