Experience

MasTec Network Solutions

• United States
• Telecommunications
• 100 - 200 Employee

• Financial Analyst

  • Oct 2014 - Present



MasTec Network Solutions

• United States
• Telecommunications
• 100 - 200 Employee

• Financial Analyst

  • Nov 2013 - Jun 2014

  • Provided first-line financial support to PMs; recognized financial issues and drive resolution.• Maintained a level of technical proficiency in Oracle, Workbench and Nsite. Understand connectivity between such systems, with the ability to research discrepancies• Interacted and effectively communicated variances, driver and vendor discrepancies, cost and revenue with a diverse group of internal personnel including other financial analysts, divisional leadership, and functional staff.• Managed project true-up and closure, ensuring all costs are recorded to projects prior to close; driving client reimbursement to control margins.• Analyzed and investigated projects to determine the current status, pushing the appropriate projects to close or contacting PM to clarify issues and concerns.• Acted as the main point of contact between the market project team and finance



Cisco

• United States
• Software Development
• 700 & Above Employee

• CUCM Network Engineer

  • Mar 2013 - Jul 2013

  • Worked with Call Manager supporting and troubleshooting VoIP phones. • Performed some Active Directory and changes to the customer/user’s phones in a large network, updating and deleting voicemail, adding user profiles, and adding features to VoIP phones (Cisco 7961 and 7962).• Monitored an incident/workflow queue, ensuring work order is on track to resolve incidents within SLA, initiated and drove escalations when appropriate, some direct customer contact and compiled notes and daily reports. Worked efficiently within a group/team atmosphere also performed QA on co-workers.



Xerox (Lenovo)

• Level 1 Technical Support Representative

  • Sep 2012 - Mar 2013

  Completed a 2-month training course developing fundamental computer hardware knowledge, learning about Lenovo technologies and software, the Lenovo Products, and establishing customer service skills. The knowledge from the course helped provide customer support warranty calls for all customers with a Think brand Lenovo product. Generated tickets through CRM for customers to receive parts, have a technician come onsite and repair their computer, or send the customer’s computer into the depot repair center to be repaired. Performed troubleshooting on computer with various problems including but not limited to things such as operating system upgrade/downgrade, connectivity issues, hardware issues, recovery, and error codes. Demonstrated problem determination by asking question probing for the root cause of the customer’s issue. Worked efficiently within a fast-paced environment while communicating appropriate options for resolution in a timely manner.



North Carolina State University

• United States
• Higher Education
• 700 & Above Employee

• Summer Researcher

  • Jun 2012 - Aug 2012

  Assisting doctoral degree program students with research assignments in plant genome with their lignin project. Assisting with mathematical modeling for lignin pathways. Using the software Mat Lab to help them with mathematical modeling. Presentations and weekly research to create progress for groups and advisors.



YMCA of the USA (National Resource Office)

• United States
• Non-profit Organizations
• 700 & Above Employee

• After School Tutor

  • Mar 2012 - May 2012

  Maintained student records and held periodic meetings with parents to discuss progress. CKL provides instructional materials, training and support. Helping students achieve their academic potential. Taught math and reading fundamentals to small groups of up to 5 students in Kindergarten through 12th grade. Provide academic assistance, academic enrichment, recreation, and art programs for students. Provide one-on-one and group academic tutoring in subjects such as math, reading and writing. Assist and/or facilitate enrichment activities



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Co-op/Intern

  • May 2011 - Aug 2011

  Responsible for completing given assignment over the course of the internship. Assignments may include but are not limited to: generating plots for creep and rupture of pass data, creating and organizing a master analysis file spreadsheet, and analyzing previously recorded data by the company. Understanding and experience of software and tools used within the company - Proven ability to work independently. Self-taught and self-teaching, with a demonstrated aptitude for acquiring knowledge and skills and new technologies readily.



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Retail Sales Associate

  • May 2010 - Sep 2010

  Guiding customers who know what they want to the correct section or making suggestions to customers who are not completely sure of what they want. Interfaced directly with 50+ customers daily and provided assistance regarding the company and its products. Assisted the store manager with processing product inventory and quality assurance. Exhibited excellent product knowledge when customers inquired about location and sales in the store.