João Maria Crespo
Operations Manager at Selection Tours- Claim this Profile
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English Full professional proficiency
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Spanish Full professional proficiency
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Portuguese Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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WSET Level 2 Award in Wines and Spirits
Wine & Spirit Education TrustMar, 2016- Oct, 2024 -
CCP - Certified Trainer
IEFPJan, 2014- Oct, 2024
Experience
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Selection Tours
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Portugal
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Travel Arrangements
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1 - 100 Employee
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Operations Manager
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Nov 2017 - Present
• Analysis and improvement of organizational processes related to quality, productivity and efficiency;• Overseeing the day-to-day operations: scheduling, planning, team management, fleet management, allocation of resources and implementation of standard operating procedures (SOPs);• Support to sales and business development;• Participation in tourism trade shows, workshops and other promotional events, both in Portugal and abroad;• Staff recruiting and training.
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Product Manager
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Mar 2016 - Oct 2017
• Product conception and development (City‐tours, Religious Tours, UNESCO Tours, Wine‐tours, Walking‐tours, etc.);• Itinerary planning, partnerships negotiation, bus quotations, hotel procurement, tickets purchase, etc;• Provide customer support through different digital channels: Viator, Expedia, Get Your Guide and TripAdvisor.
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Tour Leader
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May 2014 - Feb 2016
• Tour Leader for northern and southern Portugal, working with groups from 8 to 60 people;• Ground support to meetings, incentives and other corporate travel events.
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Yunit Consulting
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Portugal
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Business Consulting and Services
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1 - 100 Employee
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Junior Consultant
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Mar 2014 - May 2014
Consulting Project at the Business Internationalization Department. • Collaboration with different companies in the design and development of their internationalization processes; • Support in the participation of international trade fairs and congresses; • Market studies and analysis of different opportunities and threats; • Advise in the application for EU funding programmes. Consulting Project at the Business Internationalization Department. • Collaboration with different companies in the design and development of their internationalization processes; • Support in the participation of international trade fairs and congresses; • Market studies and analysis of different opportunities and threats; • Advise in the application for EU funding programmes.
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HI FLY
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Russian Federation
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Airlines and Aviation
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Cabin Crew Member
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Mar 2012 - Dec 2013
• Demonstration of emergency equipment and safety procedures; • Ensure duty free sales and F&B management on board; • Advise passengers of any allowance restrictions in force at their destination; • Production of written flight reports. Qualified in Airbus A310, A330 and A340. • Demonstration of emergency equipment and safety procedures; • Ensure duty free sales and F&B management on board; • Advise passengers of any allowance restrictions in force at their destination; • Production of written flight reports. Qualified in Airbus A310, A330 and A340.
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FIL - Feira Internacional de Lisboa
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Portugal
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Recreational Facilities
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1 - 100 Employee
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Event Manager
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Oct 2010 - Aug 2011
• Management of B2B Meetings, Trade Fairs, Conferences and other corporate events, both in Portugal (FIA - Lisbon International Handicraft Exhibition) and abroad (Portuguese delegation at SIAM - International Exhibition of Agriculture in Morocco); • Ground support to several trade fairs held at FIL – International Fair of Lisbon; • Support to Exhibitor's application process and registration; • Preparation and negotiation of commercial proposals. • Management of B2B Meetings, Trade Fairs, Conferences and other corporate events, both in Portugal (FIA - Lisbon International Handicraft Exhibition) and abroad (Portuguese delegation at SIAM - International Exhibition of Agriculture in Morocco); • Ground support to several trade fairs held at FIL – International Fair of Lisbon; • Support to Exhibitor's application process and registration; • Preparation and negotiation of commercial proposals.
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Fertiprado
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Portugal
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Farming
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1 - 100 Employee
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Researcher for Master's Degree
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Dec 2009 - Apr 2010
Trainee programme of 5 months. Performing analysis and interpretation of data. Elaboration of a business case study to be presented as part of a Master's Thesis. • Analysis of the different internationalization models adopted by the company for its external markets; • Analysis of several marketing and communication strategies used in the different markets; • Evaluation and reflection on alternative business processes. Trainee programme of 5 months. Performing analysis and interpretation of data. Elaboration of a business case study to be presented as part of a Master's Thesis. • Analysis of the different internationalization models adopted by the company for its external markets; • Analysis of several marketing and communication strategies used in the different markets; • Evaluation and reflection on alternative business processes.
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Education
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2009 - 2013
Universidade Lusíada de Lisboa
Master of Science (MSc), Business Management and Marketing -
2015 - 2016
Escola Superior de Hotelaria e Turismo do Estoril
Specialization Course, Strategic Management in Tourism -
2019 - 2020
Instituto Superior de Gestão
Postgraduate Programme, Project Management -
2016 - 2017
ADHP - Associação dos Directores de Hotéis de Portugal
Specialization Course, Hotel Management -
2008 - 2009
Tampere University
Erasmus Student Exchange Programme -
2006 - 2009
Universidade Lusíada de Lisboa
Bachelor of Science (BSc), International Relations
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