Experience

Forgestik

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• SAP Business One Consultant

  • Aug 2015 - Present

  Montreal, Canada Area Forgestik is a professional services company dedicated to software implementation and computer support. To this day, the enterprise has decided to focus most of its activities in the installation of SAP Business One, a SAP product specifically designed for small and medium-sized businesses. • Functional Analysis. • Installing and configuring SAP Business One and related applications. • Training of users. • Developping reports using Crystal Reports. • Writing SQL and HANA… Show more Forgestik is a professional services company dedicated to software implementation and computer support. To this day, the enterprise has decided to focus most of its activities in the installation of SAP Business One, a SAP product specifically designed for small and medium-sized businesses. • Functional Analysis. • Installing and configuring SAP Business One and related applications. • Training of users. • Developping reports using Crystal Reports. • Writing SQL and HANA Queries. • Troubleshooting second and third level problems. • Assisting in programming customized applications, as well as in the installation, configuration and maintenance of these applications. Show less



SAP

• Germany
• Software Development
• 700 & Above Employee

• SAP Business One Support Consultant

  • Jul 2011 - Aug 2015

  Montreal, Canada Area SAP is the world leader in enterprise applications in terms of software and software-related service revenue. • Troubleshooting complex second and third level problems related to Financials, Reporting and Logistics areas reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels. • Documenting solutions to known issues and consulting questions (SAP Notes). • Preparing training material and… Show more SAP is the world leader in enterprise applications in terms of software and software-related service revenue. • Troubleshooting complex second and third level problems related to Financials, Reporting and Logistics areas reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels. • Documenting solutions to known issues and consulting questions (SAP Notes). • Preparing training material and Knowledge Transfer on specific topics. • Participating in testing of new releases. • Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases (legal/non-legal requirements). Show less



Northbridge General Insurance Corporation

• Canada
• Insurance
• 1 - 100 Employee

• Associate Business Systems Analyst

  • Apr 2009 - Jun 2011

  Lombard Canada is one of the oldest property and casualty insurance operations in Canada and occupies a leadership position in the Canadian insurance market as a provider of commercial insurance to Canadian businesses and industries. • Providing technical support to users in the use of Claims Management system and Electronic Document Management system. • User training for the Claims Management system and Electronic Document Management system. • Developing management… Show more Lombard Canada is one of the oldest property and casualty insurance operations in Canada and occupies a leadership position in the Canadian insurance market as a provider of commercial insurance to Canadian businesses and industries. • Providing technical support to users in the use of Claims Management system and Electronic Document Management system. • User training for the Claims Management system and Electronic Document Management system. • Developing management reports. • Analyzing procedures and proposing improvements. • Ensuring validation, development and implementation of new procedures. • Checking solutions and document changes. • Translating new system screens from English into French. Show less



Bloc Québécois et Parti Québecois

• Technical Support / Network Administrator (Contract)

  • Sep 2008 - Dec 2008

  The Parti Québécois is a political party established in 1968 whose mission is to promote Quebec's sovereignty. The Bloc Québécois is a political party whose mission is to represent the interests of Quebec in all areas of federal jurisdiction. • Providing technical support to users on site and by phone. • Installing, configuring and updating servers (IBM), printers and workstations: cards, peripherals, operating systems, software. • Creating and maintaining users on AD and apply… Show more The Parti Québécois is a political party established in 1968 whose mission is to promote Quebec's sovereignty. The Bloc Québécois is a political party whose mission is to represent the interests of Quebec in all areas of federal jurisdiction. • Providing technical support to users on site and by phone. • Installing, configuring and updating servers (IBM), printers and workstations: cards, peripherals, operating systems, software. • Creating and maintaining users on AD and apply group policies (GPO). • Creating and maintaining users on MDaemon Email Server. • Providing technical support for Blackberry users. Show less



Air Canada Technical Services

• Airlines and Aviation
• 300 - 400 Employee

• Team Leader (Contract)

  • Jul 2008 - Aug 2008

  Montreal, Canada Area ACTS is a leader in technical services for the entire aviation industry throughout the Americas and the world. • Supervising young students in a wall-to-wall inventory of IT and telephony equipment connected to the network. • Identifying areas to be covered during the day. • Assigning tasks for small group work. • Consolidating the data collected by different groups in a single Excel document in order to verify the information entered and make corrections, if necessary, and… Show more ACTS is a leader in technical services for the entire aviation industry throughout the Americas and the world. • Supervising young students in a wall-to-wall inventory of IT and telephony equipment connected to the network. • Identifying areas to be covered during the day. • Assigning tasks for small group work. • Consolidating the data collected by different groups in a single Excel document in order to verify the information entered and make corrections, if necessary, and have it approved by ACTS managers. Show less



Amm Consult

• Microsiga (ERP) Implementation Consultant

  • Jan 2007 - Jul 2007

  AMM Consult is a consulting company specializing in ERP systems. • Analyzing processes and identifying gaps. • Designing and proposing new processes. • Ensuring validation, development and implementation of new processes. • Checking solutions and document changes.



Motocity

• Network Administrator

  • Mar 2002 - Feb 2007

  • Responsible for the IT infrastructure of the dealer. • Network administration (4 servers, 80 workstations) of the headquarters and a branch (Linux and Windows Network). • User training for the ERP system dealer: sales, customer service, accounting, financial. • Providing technical support to users, on site, by phone or using remote support applications. • Installing, configuring and updating servers (IBM) and workstations: cards, peripherals, operating systems… Show more • Responsible for the IT infrastructure of the dealer. • Network administration (4 servers, 80 workstations) of the headquarters and a branch (Linux and Windows Network). • User training for the ERP system dealer: sales, customer service, accounting, financial. • Providing technical support to users, on site, by phone or using remote support applications. • Installing, configuring and updating servers (IBM) and workstations: cards, peripherals, operating systems, software. • Developing and preparing management reports. • Monitoring the inventory of parts and vehicles. • Calculating commissions to pay the sales staff and after-sales services. • Evaluating the performance of equipment. • Updating the dealer website. • Performing analysis and designing of internal processes. • Migrating Novell network to Windows 2003 (Active Directory). Show less



Caixa Econômica Federal

• Brazil
• Financial Services
• 700 & Above Employee

• Technical Support

  • Nov 1998 - Nov 2002

  Caixa Economica Federal is the largest federal bank in Brazil with over 40 million customers. • Installing, configuring and updating workstations (1 server, 30 workstations): cards, peripherals, operating systems, software. • Providing technical support to users, in person, by phone or using remote support software. • Developing management reports. • Assessing the needs of users. • Evaluating the performance of equipment. • Developing software for data capture.