Experience

Times Hostels ®

• Ireland
• Travel Arrangements
• 1 - 100 Employee

• Assistant Manager

  • May 2015 - Present

  . Working alongside the manager reporting and setting the daily activities and concerns on the 30-room hostel and 4 offsite apartments.. Manage the reception team and ensuring a timely, friendly and accurate check-in and checkout procedures are being followed.. Regularly interact with guests to identify needs, develop solutions, and ensure that their experience meets or exceeds expectations.. Dealing with setup of various leading OTA's (Online Travel Agencies), cross-functional teams and stakeholders by documenting and archiving every interaction.. Staff meetings to review probations, disciplinary measures or introduce new company regulations. . Proactively suggest and create new procedures, engaging in 1:1 with higher management to work on my career progression.



2045 - Empresa de Segurança, S.A.

• Portugal
• Security and Investigations
• 400 - 500 Employee

• Security Guard

  • Sep 2005 - Jan 2014

  . Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on client location.. Stay alert to any threats or changes within the work environment, taking the appropriate action in order to reduce the chance of disruption, loss or damage.. Complete an accurate, detailed report as soon as possible after any incident, which can then be used to avoid further incidents or consequences.. Daily report on the damaged, vandalized and malfunction in the facilities. . Controlling C.C.T.V. and working with authorities in crime control. . Customer care service involving ticket enquiries.



Restaurant “Os Reis”

• Manager and Waiter

  • Feb 2010 - Jun 2010

  . Taking orders from customers and preparing and designing the table disposition room. . Providing a professional, friendly and courteous service to all customers.. Occasionally working at weddings, private parties & conferences. . Ability to work well within a busy, often fast-paced environment. . Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy . Taking orders from customers and preparing and designing the table disposition room. . Providing a professional, friendly and courteous service to all customers.. Occasionally working at weddings, private parties & conferences. . Ability to work well within a busy, often fast-paced environment. . Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy