JoAnn Wilson, SCPM, MSPM

Project Manager Technical Lead at Systems Integration Solutions
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San Francisco Bay Area

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Susan Monce

I have had the pleasure of partnering and managing JoAnn in various roles this past 10+ years and I would welcome that opportunity any time. JoAnn is absolutely a team player and is able to bridge relationships with her business and technical peers as well as her leadership teams. JoAnn continually helps her peers and leaders on both her core program management job and she also goes above and beyond to support team events, corporate giving events, and general operations for the group she’s a part of. She has great people skills and is calm under pressure always bringing a smile to work with her clever wit, great energy, and positive outlook.

LinkedIn User

JoAnn has consistently and successfully delivered amazing results for all of her projects that she has managed over the course of her career at Cisco. She has been able to meet challenges head on time and time again all with a positive can-do attitude. Dedicated, persistent, professional, freely offering of her time in order to achieve success for the greater good of the team and overall company. She has successfully lead many group organized community focused events which have proved to be overwhelmingly positive for those in need. JoAnn is definitely one of those people that can manage a group of divided individuals and have them unknowingly fall in line and agreeing at the end of the meeting without anyone the wiser. Absolutely a pleasure to have worked along side someone such as JoAnn.

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Experience

    • Lithuania
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager Technical Lead
      • Aug 2018 - Present

      TPM in the Retail Network Organization managing Pilot and Upgrade projects for a technology company and its stores. Working cross functionally with Architecture, Reliability, Operations and deployment to test, pilot and deliver hardware and virtual machine upgrades. Leading status meetings with the teams to track progress of the projects and reporting out to management status of deliverables, issues, and risks. TPM in the Retail Network Organization managing Pilot and Upgrade projects for a technology company and its stores. Working cross functionally with Architecture, Reliability, Operations and deployment to test, pilot and deliver hardware and virtual machine upgrades. Leading status meetings with the teams to track progress of the projects and reporting out to management status of deliverables, issues, and risks.

    • United States
    • Staffing and Recruiting
    • Senior Project Manager @ Cisco
      • Mar 2017 - Aug 2018

      Leading a cross functional and remotely located team to enable a large organization of 4,000+ employees to support customers across the Globe with software and process innovations. Using Agile methodology to prioritize backlogs, sprint planning, daily stand-ups with retrospectives after each sprint to ensure issues are addressed per the business owner’s requirements. Managing communities (Jive) to provide application and project information on training, FAQs, announcements, support and feedback. Committing the proper resources to each project to ensure success of the deployment. Providing the development team direction on application workflow and user interface improvements. Manage dev/test/UAT completion of requirements and bugs. Engage with the support team to ensure support day 1 of go live. Coordinate Engineering commits – CC/EC, EC, RR, and Checkpoints Coordinate and track completion of security deliverables with each major release or on a regular frequency. Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • San Francisco Bay Area
      • Feb 2016 - Mar 2017

      Program Management in IT, Video, Collaboration and Communications tools for an organization. If you would like to learn more about my competencies and experience, please contact me at joannwilson28@gmail.com Program Management in IT, Video, Collaboration and Communications tools for an organization. If you would like to learn more about my competencies and experience, please contact me at joannwilson28@gmail.com

    • Program Manager
      • Jan 2012 - Feb 2016

      In a PMO role I managed over 20 projects with the Architecture Leads to ensure the projects are on track and on budget.Ability to build strong relationships with the respective services and technology partners and thoroughly understand their business processes and needs.Worked with product development teams to implement new features and improve user experience for video portal and video streaming platforms.Created policy and user experience workflow to implement a purge and archive process for outdated content while following records retention policies.Collaborated with key stakeholders, engineers, facilities and other clients providing requirements, prioritizing features, creating business use cases and assigning tasks. Directed renovation projects for three event centers, increasing attendee satisfaction and improving video production. Implemented new technologies that decreased the production schedule for Video on Demand, while improving the quality of video and the interface of playback.Program Manager with a technology deployment background leading employee engagement and events for Corporate and Large Organizations as a Civic Council Member lending my leadership and teamwork skills to promote nonprofit organizations and organizing donation drives at Cisco. Show less

    • Project/Program Manager
      • Sep 2005 - Jan 2012

      Business advocate for Communication and Collaboration tools. Worked with IT and Networking teams to identify applications and tools to deploy, internally at Cisco such as TelePresence, C-Vision, MeetingPlace, Sametime, Jabber, WebEx Social and the Cisco Show and Share Video Portal.Improved company communications for over seventy thousand users and generated eleven million video views by managing and deploying a global employee video portal. Provided scalability and reliability to sixty-five thousand videos in the system, with an average of two hundred and fifty videos uploaded per week.Provided video hosting integration to Cisco’s TelePresence and WebEx Social communication and collaboration tools, creating the ability to share video content reliably to thousands of viewers at a time via a content delivery network and a video portal management system. Communications lead for technology deployments creating launch communication plans, support and training sites. Launched a sales enablement program to provide early access to applications and tools with training and documentation allowing the sales force to familiarize themselves with the product and provide feedback to the development teams. Show less

Education

  • Stanford University
    Stanford Certified Program Manager (SCPM) credential, Program Management
    2012 - 2014
  • The George Washington University School of Business
    Master of Science in Project Management (M.S.P.M.), Project Management
    2005 - 2006
  • De Anza College
    General Studies

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