Chief of Staff

• Apr 2023 - Present

Black Nova exists to champion the next generation of B2B technology startups. We invest in ambitious founding teams at pre-seed, seed and series A funding with a bias towards ’boring is better’. Black Nova exists to champion the next generation of B2B technology startups. We invest in ambitious founding teams at pre-seed, seed and series A funding with a bias towards ’boring is better’.

Startup Mentor

• Jun 2023 - Present

Giants in Residence Mentor

• Mar 2022 - Present

Mentor for the Giants in Residence Founders Program at Blackbird Ventures to support early stage founders in taking the steps towards developing, launching and accelerating their business ideas as a way to give back to and invest in the Australian tech ecosystem. Giants is a community of idea and earliest stage founders, and those helping them take their first giant steps. Our ambition is for Australian and New Zealand founders to feel more connected to the global startup ecosystem, and learn from those who have gone before them. Show less

Startup Coach

• Apr 2022 - Present

Startmate provides a community-driven program for ambitious women looking to land their dream job at a high growth tech company. As Coaches we mentor with the tools, connections and confidence to hit the ground running in a fast-paced startup. We help them navigate the startup world with confidence, offering a network and community of leadership-driven and like minded Women in tech Australia/New Zealand. Startmate provides a community-driven program for ambitious women looking to land their dream job at a high growth tech company. As Coaches we mentor with the tools, connections and confidence to hit the ground running in a fast-paced startup. We help them navigate the startup world with confidence, offering a network and community of leadership-driven and like minded Women in tech Australia/New Zealand.

Business/Momentum Coach

• Nov 2021 - Present

Global Sisters exists to make business possible for women, enabling them to be financially resilient and stand tall. We provide a genuine alternative for women who are unable to participate in mainstream employment or access decent, sustainable work. By removing the structural and systemic barriers they commonly face, we make self-employment a viable option for women. As a Business/Momentum Coach, I support a Sister in building a roadmap towards a business launch and development milestones. I coach a Sister through business idea generation/incubation, and offer strategic development and planning tools to help her gain momentum towards launching and growing her business. Show less

Head Of Program Management

• Jun 2022 - Dec 2022

Ways of Working Transformation Lead

• Feb 2022 - Aug 2022

Program Delivery Manager

• Sep 2021 - Feb 2022

Manager of Marketplace Partner Programs

• Mar 2021 - Sep 2021

Senior Program Manager, Atlassian Marketplace

• Feb 2020 - Mar 2021

As Senior Program Manager for the Atlassian Marketplace, I run a portfolio of programs that enable our ecosystem of Marketplace app developers generating over $400 million in annual app sales for Atlassian. • Scope, plan, estimate, build and run complex cross-product and platform technical programs of work.• Oversee and manage dependencies, risk mitigation and impact analysis for over 35 projects simultaneously.• Lead product teams to build a strategy that leverages our ecosystem of Marketplace Partners and enables them to deliver more cloud apps to the Atlassian Marketplace at 50% YoY growth.• Manage stakeholder engagement across research, engineering, design, GTM, support, marketing and third party app vendors to ensure high impact business deliverables are met. • Run joint development programs in partnership with 35 third party app vendors, contributing to over $10M in annual revenue.• Execute on strategic, long-term company initiatives, expanding and growing our functional unit’s scope of work to over 100 applications and 7 product/platform portfolios.• Report on high visibility business metrics and engage Senior leaders to increase investment in our portfolio. Show less

R&D Program Manager (Jira Service Desk)

• Jan 2019 - Feb 2020

R&D Program Manager working with software product development teams on large scale delivery programs.• Partner with Head of Product to drive Atlassian’s 3 year IT roadmap with Atlassian Executive leadership and board members. Responsible for developing the operational plan to achieve 100M monthly active users.• Manage the timely and high quality technical delivery of 90 engineers, running scrum for 7 delivery teams. • Act as Chief of Staff to Head of Product for Jira Service Management, manage all product and business operations, reporting and communications to Executive Leadership.• Develop the accelerated ITSM Early Access Program to Atlassian end users. Lead transformation from single product unit to multi-product solution, including solutions launch and operating model to support and scale product integrations.• Oversee the launch of Atlassian’s first free and premium IT product offerings to market, Jira Service Desk Free and Premium.• Managed the global and cross-fucntional implementation and roll out of technical GDPR compliance program for Jira Service Desk, lead technical solution delivery and customer roll out strategy.• Lead monthly and quarterly business reviews, roadmap reviews and product demos for business unit, Senior Leaders and executives.• Drive annual IT Portfolio planning, operating model and organizational structures.• Lead expansion of team footprint into Banagalore India – doubling the team from 90 to 180 software engineers, designers and product leads in less than 6 months. Show less

Customer Programs Manager

• Mar 2017 - Jan 2019

• Perform research and analysis to identify trends across customer behaviors that signal high churn risk, implement programs to mitigate regrettable churn for our fastest growing Enterprise customer cohort.• Drive E2E Enterprise customer programs from ideation and scoping through to execution, success measurement and iteration, reducing churn by 4% in 6 months.• Gather project requirements, facilitate stakeholder engagement and buy-in, prepare quarterly and annual strategy plans and roadmap for Enterprise customer programs.• Lead company-wide project to map the Enterprise customer journey – includes workshops, interviews, and analysis to build a service blueprint map of current and future state touch points used drive the product roadmap.• Report on customer churn metrics, both risk indicators and growth opportunities, presenting insights back to Senior leadership teams, identifying opportunities to increase our Enterprise funnel by 2X.• Create targeted messaging campaigns through a mixture of marketing channels, release notes and in-product notifications, aligned to product touchpoints and segmented by user journey.• Design, build, test and measure all indirect (channel) customer campaigns targeting renewals and version upgrades. • Build and execute all channel sales renewal programs, amounting to over 40% of renewal business in ARR. Show less

Global Operations Program Manager

• Jul 2016 - Mar 2017

Lead complex global operations projects across multiple channels, managing GTM strategy, change management, customer communications, IT operations, and more cross-functional workstreams. Facilitate coordination and execution of product launches, acquisition integration and customer success framework implementation. Translate complex business issues among all stakeholders, from executives to entry level, focused on handholding change management best practices. Introduce agile project management methods and fast-paced movement in an environment traditionally focused on slower waterfall releases. Core team member in company vision to pivot towards cloud-based, subscription offerings and customer migrations to this model. Show less

Manager of Implementation Services

• Jan 2015 - Jul 2016

As the leading provider of customer service within the Property Management SaaS industry, inventing and innovating within the Implementation Department requires focus on developing processes, strategy, and most importantly, people:• Manage the onboarding and development of 10 team members by teaching internal processes and providing the tools to be successful, simultaneously allowing for an environment of innovation.• Continuously use metrics to track productivity – utilize Salesforce to create reports and dashboards to measure on time go lives, fast and accurate data analysis, high NPS, high usage.• Revamp the onboarding process for all new hires- including but not limited to training on data migration, client service management, call training, accounting and product training.• Design and document numerous processes, most notably a project for “special migrations” – train multiple departments on how to handle implementations outside the scope of best practices. • Mediate with engineering and product team to expand upon client needs that are heard during implementation and require immediate action.• Improve inter-departmental communication – trained sales and post go-live success teams on Implementation processes, data pull process, special migration process• Developed Live Training program from the ground up; increased attendance 240% in first month in turn leading to higher percentage of usage and retention. Show less

Implementation Project Manager

• Jul 2014 - Jan 2015

Provide the ultimate client experience through successful project management and implementation.Oversee entire project for 20 clients a month equating to over 4,000 units and $12,000 in revenue/month.Implement clients into solution and drive client success through training and accurate data migration.Continue focus on selling points to make clients feel confident in their purchase and excited for usage.Drive individual and team goals each month; team leader in On-Time Go Lives, software usage and NPS. Show less

Data Migration Specialist

• Sep 2013 - Jul 2014

Fostered accurate data migration from previous software solutions into AppFolio Property Manager.Managed a team of data architects to develop processes that will better master data transfer. Studied the methods of competitive solutions’ data migration to increase competitive advantage of serviceInitiated projects to improve the process of retention and 1st month success of clients.

Assistant Manager (Women's Apparel)

• Jan 2013 - Aug 2013

Managed a team of 9 salespeople and coached in selling, product knowledge and customer relations. Merchandised floor layouts to increase selling units in a $4 million department in volume. Established relationships with customers to develop loyalty to our product and repeat buying. Analyzed weekly/monthly/annual sales and unit reports to drive business and ensure productivity.

Personal Stylist, Denim Specialist

• May 2009 - Jan 2013

Product Management Analyst Intern

• Jun 2012 - Sep 2012

Created quantitative and qualitative competitive comparisons for Product Managers and Directors. Designed, planned and managed consumer and dealer market research studies. Assisted with the development of marketing requirement documents for next generation thermostats. Reported on smart grid project proposals and other emerging energy management market trends. Aided in social media campaign to increase brand awareness and top of mind presence. Created quantitative and qualitative competitive comparisons for Product Managers and Directors. Designed, planned and managed consumer and dealer market research studies. Assisted with the development of marketing requirement documents for next generation thermostats. Reported on smart grid project proposals and other emerging energy management market trends. Aided in social media campaign to increase brand awareness and top of mind presence.

Marketing/Styling Intern

• Jan 2012 - Jun 2012

Established brand awareness, focusing on social media presence and managing client relationships. Established brand awareness, focusing on social media presence and managing client relationships.

Brand Management Intern

• Jan 2012 - May 2012

Created a 360 degree marketing campaign to increase viewership for the Dallas Stars’ broadcasts. Worked directly with CMO and CEO of Fox Sports, LA and Dallas to establish creative strategies. Initiated primary research studies with focus groups and surveys to build product positioning goals. Produced promotional mix, advertising plan, social media platform and more to fulfill clients’ needs. Created a 360 degree marketing campaign to increase viewership for the Dallas Stars’ broadcasts. Worked directly with CMO and CEO of Fox Sports, LA and Dallas to establish creative strategies. Initiated primary research studies with focus groups and surveys to build product positioning goals. Produced promotional mix, advertising plan, social media platform and more to fulfill clients’ needs.