Experience

DK Consulting, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Asset Management Specialist

  • Jan 2021 - Present

  Track all disposal orders and update in Maximo IT Asset Management System (ITAM).Accurate tracking of deployed and inventoried IT assets.Regular and ad hoc reporting on inventory status, change management, deployment trends, orders, and receiving for Fixed Assets Financial department stakeholders.Documentation of received orders, surplus/decommissioned assets including barcode tagging for all equipment used across all components served under contract.Inventory validation and discovery using available tools (via network detection tools and physical verification)Document deployment of inventory assets in coordination with Technician team(s).Participate in process improvement &/or SOP documentation detailing new process guidelines for shipping/receiving, IT Asset replacement and retrieval, new user equipment deployment, inventory collection, disposal records, and offsite equipment transfer. Revise/create new asset management SOP's to be use across the environment. Create tracking and inventory tools. Improve efficiency across ITAM dept. Coordinate and create of asset records with ITAM. Organize MTA IT assets in all storage location.Work with end users to identify and deliver required PC services. Liaise with train, and support end users and staff on computer-related issues. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, networked peripheral devices, and other hardware. Perform onsite analysis, diagnosis, and resolution of complex PC problem for a variety of end users. Recommend and implement corrective hardware solution, including off-site repair as needed. Receive, log and respond to incoming calls, pages, and emails regarding PC and other hardware problems. Monitor and test PC performance and provide performance statistics and reports. Prepare maintain, and uphold procedures for logging, reporting, and statistically monitoring PC and performance.



Providence Health Services

• Computer Operator/Help Desk Technician

  • Oct 2011 - Mar 2020



Providence Health & Services

• Hospitals and Health Care
• 700 & Above Employee

• Technician Engineering Support Associate

  • Oct 2011 - Mar 2020

  Job Summary: Contributes technical support in or more information technology discipline to support organization's technical infrastructure.Responsibilities:Possesses and applies basic understanding of the principles of the information technology with working knowledge in one or two technology disciplines.Forms productive relationships with internal customers by listening, clarifying, and responding effectively.Addresses new problems by applying knowledge of past identical or similar problems and following well-defined patterns.Writes fundamental documentation in a clear, concise manner and according to standards. Shares knowledge effectively within the work team.Windows 7, 8, Internet Explorer, Goggle Chrome, Office 365, Microsoft 10, Microsoft Outlook, Meditech Client Server 5.67 Application, Remedy Application, Footprint Application, ServicesNow SAL's Application. Cisco VOIP system. Ordering different parts from 3rd party vendors: Medical Carts WOW Howard/Rubbermaid Carts. HP, Ricoh 5210, 301, 5432, printer parts, toners, Honeywell scanners Retrieving/Deploying Desktop/Laptop/ThinkPad, Printers. Mapping, wiping, re-imaging, inventory.