Joanne Ringen
Senior Instructional Designer at SingleStore- Claim this Profile
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Bio
Debbie Williams, PMP
I had the privilege of working with Joanne at GE Healthcare. She is dedicated, detail-oriented, flexible and reliable. I could always count on Joanne to produce the highest quality, on-time documentation deliverables. Joanne is a skilled cross-functional team collaborator, who always maintains a calm and professional demeanor. I value her excellent communication skills , which she uses to resolve issues, provide timely and concise status updates as well as implement process improvements.
Elaine Nobles, PMP
For the past 11 years, I've had the pleasure of working alongside Joanne as fellow Technical Writer and as her Manager. Joanne is a very talented writer, hardworking and dedicated to creating user-focused documentation. She is an excellent mentor who constantly teaches the significance of knowing your audience and the importance of structuring content in a logical order. Joanne is highly valued team member on the Technical Communication team and her positive attitude and sense of humor is appreciated by everyone she works with. She is enthusiastic about tackling challenging projects and drives those projects to completion. During the past year, we have collaborated on launching a content management system and her knowledge about CMS implementation and DITA has been crucial to the success of this project. I highly recommend Joanne for any future position.
Debbie Williams, PMP
I had the privilege of working with Joanne at GE Healthcare. She is dedicated, detail-oriented, flexible and reliable. I could always count on Joanne to produce the highest quality, on-time documentation deliverables. Joanne is a skilled cross-functional team collaborator, who always maintains a calm and professional demeanor. I value her excellent communication skills , which she uses to resolve issues, provide timely and concise status updates as well as implement process improvements.
Elaine Nobles, PMP
For the past 11 years, I've had the pleasure of working alongside Joanne as fellow Technical Writer and as her Manager. Joanne is a very talented writer, hardworking and dedicated to creating user-focused documentation. She is an excellent mentor who constantly teaches the significance of knowing your audience and the importance of structuring content in a logical order. Joanne is highly valued team member on the Technical Communication team and her positive attitude and sense of humor is appreciated by everyone she works with. She is enthusiastic about tackling challenging projects and drives those projects to completion. During the past year, we have collaborated on launching a content management system and her knowledge about CMS implementation and DITA has been crucial to the success of this project. I highly recommend Joanne for any future position.
Debbie Williams, PMP
I had the privilege of working with Joanne at GE Healthcare. She is dedicated, detail-oriented, flexible and reliable. I could always count on Joanne to produce the highest quality, on-time documentation deliverables. Joanne is a skilled cross-functional team collaborator, who always maintains a calm and professional demeanor. I value her excellent communication skills , which she uses to resolve issues, provide timely and concise status updates as well as implement process improvements.
Elaine Nobles, PMP
For the past 11 years, I've had the pleasure of working alongside Joanne as fellow Technical Writer and as her Manager. Joanne is a very talented writer, hardworking and dedicated to creating user-focused documentation. She is an excellent mentor who constantly teaches the significance of knowing your audience and the importance of structuring content in a logical order. Joanne is highly valued team member on the Technical Communication team and her positive attitude and sense of humor is appreciated by everyone she works with. She is enthusiastic about tackling challenging projects and drives those projects to completion. During the past year, we have collaborated on launching a content management system and her knowledge about CMS implementation and DITA has been crucial to the success of this project. I highly recommend Joanne for any future position.
Debbie Williams, PMP
I had the privilege of working with Joanne at GE Healthcare. She is dedicated, detail-oriented, flexible and reliable. I could always count on Joanne to produce the highest quality, on-time documentation deliverables. Joanne is a skilled cross-functional team collaborator, who always maintains a calm and professional demeanor. I value her excellent communication skills , which she uses to resolve issues, provide timely and concise status updates as well as implement process improvements.
Elaine Nobles, PMP
For the past 11 years, I've had the pleasure of working alongside Joanne as fellow Technical Writer and as her Manager. Joanne is a very talented writer, hardworking and dedicated to creating user-focused documentation. She is an excellent mentor who constantly teaches the significance of knowing your audience and the importance of structuring content in a logical order. Joanne is highly valued team member on the Technical Communication team and her positive attitude and sense of humor is appreciated by everyone she works with. She is enthusiastic about tackling challenging projects and drives those projects to completion. During the past year, we have collaborated on launching a content management system and her knowledge about CMS implementation and DITA has been crucial to the success of this project. I highly recommend Joanne for any future position.
Credentials
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Tableau Desktop 9 Qualified Associate
Tableau SoftwareNov, 2015- Nov, 2024
Experience
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SingleStore
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United States
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Software Development
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300 - 400 Employee
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Senior Instructional Designer
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Jul 2021 - Present
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Tableau
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United States
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Software Development
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700 & Above Employee
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Manager, Training Curriculum at Tableau Software
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Jan 2017 - Jul 2021
Manage a team of full-time content developers and vendors supporting both eLearning and Instructor-led training products. Our team:-Creates curriculum that supports Desktop, Prep, and Server ILT and eLearning courses for customers..-Facilitates the localization of ILT and eLearning content into high demand languages.-Delivers blended learning experiences to suit specific audiences and requirements.
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Technical Writer (Training Team)
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Apr 2013 - Dec 2016
-Primary content developer for Desktop courses, including Desktop I, Desktop II, and Desktop Performance.- Oversaw ILT Desktop localization efforts, including communication with our vendor, organizing the timeline, facilitating file hand-offs and returns, and post-processing tasks. Two courses in 6 languages.- Worked with trainers and product managers to verify audiences and personas, address customer feedback, and develop new lessons to support changes to learning objectives and software releases.- Onboarded new content developers into team tools and processes.- Completed content migration from Word to Madcap Flare.- Redesigned legacy ILT materials to meet standards of instructional design.- Codified working relationship with trainers as subject matter experts, developing processes for getting feedback, reviewing updates, and creating new lessons. Show less
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GE HealthCare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Technical Writer and Information Architect
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Dec 2004 - Dec 2012
Developed information model for migration to a DITA XML-based content management system and structured authoring tool. Planned, wrote, edited, and published user help and technical user documents for Centricity Enterprise software major releases. Partnered with multiple Agile scrum teams to support development projects. Wrote for a variety of audiences and purposes, including end-user help, technical user help, installation instructions, and release notes. Led project to introduce and implement the minimalist writing approach for customer-facing content. The resulting topics used fewer words, and the consistent format reduced time required to develop the content. Delivered documentation for service pack releases. Service pack deliveries occurred in parallel with major releases, and required careful planning and time management to complete. Ensured all content deliverables met required quality assurance and regulatory affairs requirements. Show less
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Senior Technical Writer
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Jan 2002 - Nov 2003
Developed online documentation as part of a cross-functional team for the Carecast product line, supporting Interdisciplinary Critical Pathways, Immunizations, and Bar Code Medication Charting features. Worked on the core documentation planning team, which included planning releases, improving processes, and implementing styles and standards. Primary area of focus was styles and standards. Developed online documentation as part of a cross-functional team for the Carecast product line, supporting Interdisciplinary Critical Pathways, Immunizations, and Bar Code Medication Charting features. Worked on the core documentation planning team, which included planning releases, improving processes, and implementing styles and standards. Primary area of focus was styles and standards.
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Technical Writer
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Jan 2000 - Sep 2001
Wrote and edited online help for voice biometric software, a system administrator guide for handheld MEG (Museum Exhibit Guide) devices used at the Experience Music Project, requirements documents for data encryption software and voice-enabled software, and readme files for multiple projects. Defined and documented the writer’s role in the development process at the company. Assisted program managers in developing requirements documentation and functional specs. Edited company documents, including the employee handbook, the corporate business plan, project proposals, and white papers. Show less
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Technical Writer
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Mar 1998 - Jan 2000
Worked on a cross-functional development team to create end-user documentation and online help files for beta and standard release products. Assisted the analyst writing the LastWord Expert System programming reference manual. Updated LastWord database and interface manuals. Worked on a cross-functional development team to create end-user documentation and online help files for beta and standard release products. Assisted the analyst writing the LastWord Expert System programming reference manual. Updated LastWord database and interface manuals.
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LUMEDX
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United States
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Software Development
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1 - 100 Employee
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Technical writer
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1995 - 1998
Produced online and print help documentation for software supporting data collection in cardiac cath labs. Produced online and print help documentation for software supporting data collection in cardiac cath labs.
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Education
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1992 - 1995
Western Washington University
Master of Education -
University of Washington
Bachelor of Arts, English
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