Education and Change Lead

• Jul 2021 - Present

IT Trainer

• Nov 2015 - Apr 2021

Providing IT Training using 1 to 1, daily IT Floorwalking, classroom and remote (via Webex) methods for all staff to Partnership level in the London and international offices. Creating and updating IT Training documents (such as user guides trainer notes and presentations). Provide training in (but not limited to) core Microsoft Office 2010 applications, Aderant applications, mobile devices, bespoke systems and remote working . Training course follow-up and after-care. IT Training Calendar support, including (but not limited to) scheduling courses and dealing with IT Training requests and queries in a timely manner.

Contract IT Trainer

• Apr 2015 - Nov 2015

VPN Training Project VPN Training Project

IT Trainer

• Oct 1999 - Mar 2015

Providing IT Training using 1 to 1, daily IT Floorwalking, classroom and remote (via Webex and Live Meeting) methods for all staff to Partnership level in London and global offices. Creating IT Training courses/documents for the London and global IT Training teams (tipsheets, Quick Reference Guides, elearning courses, trainer notes and presentations). Provide training in (but not limited to) core Microsoft Office 2007 applications, mobile devices, bespoke systems and remote working (Citrix, MokaFive).Training course follow-up and after-care. IT Training Coordination support, including (but not limited to) managing the IT Training schedule, calendar updates, liaising with HR and ensuring training materials/website are updated.

IT Training Coordinator

• May 1997 - Oct 1999

Responsible for determining and scheduling resources such as courses, courseware, training rooms, internal and external trainers and delegates.Ensuring training courses have optimal number of attendees through accurate diary management and scheduling.Involvement and input in the coordination of firm-wide software roll-outs on behalf of the IT Training Team.General team administration including taking meeting minutes and creating reports

Fax Messenger/Operator

• Nov 1996 - May 1997

Sending and circulating faxes.

Licensing Officer

• Mar 1996 - Nov 1996

Dealing with license applications from licensees and for public events. This entailed issuing background checks, interviewing applicants and attending Magistrates court. Dealing with license applications from licensees and for public events. This entailed issuing background checks, interviewing applicants and attending Magistrates court.