Experience

The Business Boss

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Founder and CEO

  • Jan 2023 - Present

  The Business Boss is a virtual business management company that empowers SMEs to business boss it by delivering crucial hands-on business support from operational development to marketing, HR and financial assistance. We work with SMEs by offering a number of support packages that can be uniquely customised to give ambitious leaders the full range of support they need and immediate access to a team with expert skills and a combined wealth of experience. Key support areas: Business Strategy - Marketing - Operational Development - Sales & CRM - New Business Development - HR - Administrative assistance - Finance including Payroll & Basic Bookkeeping - Accountancy Partner Referral. As a virtual business management company that tailors our support packages by really understanding our client's pain points and needs, we are professional, meticulous and strategic planners to the core. We are also excellent listeners, and communicators, and highly proficient at making things happen. We stand out because our team comprises highly capable and magnetic personalities, each with their own expertise but with an incredible ability to project manage across multiple business functions. We are heart-led and believe that our vibe attracts our tribe. Our clients inspire us by the services they offer and this not only binds us through shared motivation but enables us to work beautifully in sync with them. EXCLUSIVE OFFER!! 25% off the first 2 months' retainer We have also teamed up with an experienced Accountant Partner Phoenix House and are able to offer our clients 30% discount all year either paid in full or on a monthly subscription basis. Let us collaborate with you as a strategic partner and provide you with access to a diversely skilled team that uses a data-led methodology, innovation and strategic planning to support you to build for the future Check out our website www.thebusinessboss.net and complete the Contact Form to receive your free consultation. Show less



Swindon Tuition Centre Ltd

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Head of Strategy and Operations

  • Sep 2020 - Jan 2023

  ● Strategically planning for and implementing the Annual Strategic Plan, chairing quarterly reviews and monitoring KPI targets and goals● Using SWOT analysis and weighted decision making matrix to inform key decision making● Proactively leading projects from concept to end point and implementing a continuous improvement cycle● New development service areas such as the Dream Wild Holiday Club, Forest school Alternative Provision, TEFL course for adults, Land based/animal care studies, AQA Unit Award Scheme● Analysing data to forecast financials, plan cost-effective business models and budgets and develop new initiatives based on market and industry●Directing operations, line managing Senior Leadership Team, developing staff, recruitment strategy, project delegation, developing reporting tools, organisation change, embedding the Capability Framework and the Behaviours Framework ● Leading on the Communications and Marketing strategy, including rebranding of the business, logo design, content calendar, google and social media ads, web design, graphic design and copywriting ● Streamlining processes e.g. timetables, online registration forms, finance automation, time-sheets, email response templates, disciplinary process templates, social media automation, managers strategic calendar, E-learning platform● Leading on a new sales strategy for private clients including implementing the Sales Pipeline on the CRM database including set tracks for new opportunities, set milestones and optional tasks to improve conversion rates● Rolling out the new E-learning platform for tutees so academic levels and progress is digitally assessed, measuring impact and automating reporting of academic progress ● Creating and implementing new policies and procedures e.g. Quality Assurance Policy, Staff Mental Health Policy, Curriculum Policy, Induction Policy, Business Continuity Plan● Successfully written and provisionally secured a tender bid to expand into Bristol City Centre Show less

• Quality Assurance Manager, Designated Safeguarding Lead and Mental Health Lead

  • Jun 2019 - Aug 2020

  ● Determined and agreed on in-house quality procedures, standards and specifications.● Lead on the development of Service Level Agreements ensuring appropriate contractual responsibilities are outlined● Developed and reviewed policies in Healthy and Safety, Risk Management, Safeguarding, Confidentiality, Equality and Diversity, Supervision and Appraisal, Behaviour, Staff Code of Conduct, Quality Assurance, Anti-Bullying, Complaints and Disciplinary and Grievance. ● Assessed partnership requirements through Quality Assurance Meetings with the Local Authority, Schools and Providers, ensuring needs are met and a continuous improvement cycle is embedded. ● Set customer service standards and assess Community service user requirements through feedback surveys and annual reviews. ● Investigated and set standards for quality and health and safety, acting as Health and Safety Officer- including the production of the Health and Safety Portfolio, recording risk assessments and organisation of checks e.g. PAT testing. ● Identified staff training needs in a range of areas, producing training presentations and delivering training that actively involves staff. ● Recorded, analysed and distributed statistical information for service improvements. ● Acted as a catalyst for change and improvement in performance and quality.● Oversight of the whole organisation approach to mental health and wellbeing for both pupils and staff. ● Directed objectives to maximise profitability and secure financial sustainability. ● Monitored business performance by reporting on inputs, outcomes and personally developing company goals/KPI’s. ● Implemented re-integration processes that include listening to the child/young person’s voice and using this to shape their education programme. ●IQA Process delations such as file audits, checking End of Term Reports, SLT learning walks and session observations. Show less

• Designated Safeguarding Lead and SEND Lead

  • Mar 2018 - Jun 2019

  ● Embedded an effective safeguarding culture with robust systems and a holistic approach to supporting the academic, social and emotional achievement of pupils. ● Led on all matters relating to the safeguarding of pupils by taking immediate action where safeguarding concerns have been raised by staff. More than 85% of pupils attending the Alternative Provision are on EHCP Plans with over 90% as open cases to Children and Families (social care). Attended CHIN, CP and core group meetings and SEND annual reviews, contributing to/ recommending changes to EHC Plans for SEND caseload of 35+ young people (5-18yrs). Working in partnership with DSL and SEND school leaders and both the SEND Team and Alternative Provision and Reintegration Team at Swindon Borough Council. ● Used skills and abilities to identify abuse and possess specialised knowledge insafeguarding matters relating to adolescents such as child criminal/ sexual exploitation, peer onpeer abuse, self-harm and unsafe risk-taking behaviours. Created SG training on criminal exploitation and contextual safeguarding for all ALP staff. ● Worked in partnerships with multi-agency to both protect pupils from harm and meet their SEMH and educational needs by ensuring the delivery of appropriate support such as Education Welfare Officers, Ed Psychs, Youth Engagement, Youth Offending Teams and Police.● Acted as the first point of contact for families and carers with welfare concerns, in crisis, identify their level of need and completing social carer referrals. ● Implemented regularly planned safeguarding supervision sessions for staff, offering an'open door' policy and fostering a safe space to challenge one another, reflect and take action.● Created the Safeguarding Portfolio, including the Policies andProcedures review dates and the completion of the Section 175 Safeguarding Audit. Show less



The Yoga and Create Place

• Swindon, England, United Kingdom

• Yoga and Mindfulness Teacher

  • Mar 2018 - Jul 2019

  Qualified Children's Yoga and Mindfulness Teacher in accredited by the Independent Yoga Network. Delivering weekly yoga, mindfulness and therapeutic art classes to children and young people in the local community in order to promote improved social, emotional and mental health outcomes. Qualified Children's Yoga and Mindfulness Teacher in accredited by the Independent Yoga Network. Delivering weekly yoga, mindfulness and therapeutic art classes to children and young people in the local community in order to promote improved social, emotional and mental health outcomes.



Swindon Carers Centre

• United Kingdom
• Individual and Family Services
• 1 - 100 Employee

• Senior Carer Support Practitioner and Deputy Safeguarding Lead

  • Oct 2016 - Mar 2018

  Same duties stated in previous role. Additional duties as Senior:Senior duties: Deputy Safeguarding Lead role, coordinating the allocation of casework and initial assessments, acting as Practice Supervisor for social work students on placement, ensuring supervision of volunteers, Duty Manager rota, writing smaller funding bids (under £10,000), guest speaker at Parental Mental Health training sessions (Local Safeguarding Children Board), creating and implementing the Impact Measurement Plan rolling this out in the young carer department and then adult carer department. Show less

• Young Carers Support Practitioner

  • Jun 2016 - Sep 2016

  Offered practical and emotional support to young carers and their families, completing initial assessments in the family home and acting to reduce the potential risk of crisis. Worked in partnership with multi-agencies, Children and Families, education and health services to ensure delivery of appropriate support, leading on Early Help assessment and Reviews and working in partnership with schools to best support young carers. Carried out 1:1 mentoring, condition specific residential trips and leading the Young Carer Forum including monthly meetings and delivery of the AQA Award Scheme. Show less



Oaktree Nursery and Primary School

• Nurture Leader (Therapeutic Services) and Deputy Safeguarding Lead

  • Feb 2013 - May 2016

  Led the therapeutic services department including nurture groups of 80+ students per week and a Parent/carer morning, embedding the nurture ethos throughout the school including staff training and advice. Developing and leading on whole school policy and practice around emotional well-being and SEMH and SEND. Responsible for the inclusion of vulnerable children with a range of complex needs, ensuring they access the curriculum, designing and delivering a range of evidence-based interventions (grounded in attachment theory and neuroscience) such as emotional literacy, therapeutic sand and art activities, play/ drama therapy/ dance to meet children’s social and emotional development and impact positively on their behaviour. Used a range of assessment tools (E.g. Boxall Profile), to identify the specific needs of individual children and to use analysis of these assessments to contribute to the implementation of targeted interventions to enable children to fully access the curriculum. Multi-agency working, reporting impact evaluation and recommendations to the Senior Leadership Team for inclusion in the School Development Plan. Communicating with families when there are concerns, delivering family support work, family support groups, contributing to EHC plans and reviews. Show less

• Nursery Nurse and PPA Teacher Cover

  • Sep 2012 - Jan 2013



Little Willows Day Nursery

• Preschool Manager

  • Jun 2011 - Aug 2012

• Bank Nursery Nurse

  • Oct 2010 - May 2011

  Part time work 30-40 hours, whilst attending full time university.



Busy Bees Nurseries

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Health and Safety Officer and Nursery Nurse

  • Oct 2008 - Aug 2010

• Nursery Nurse

  • Jun 2008 - Oct 2008