Joanne Suchodolskiy

Service Experience Manager at Plum
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Experience

  • Plum
    • Australia
    • Financial Services
    • 100 - 200 Employee
    • Service Experience Manager
      • Dec 2012 - Present

      Contact Centre Team Leader, Stakeholder in Projects & Regulatory Changes, SME in Corporate Superannuation at Plum

    • Quality Develeopment Coordinator
      • Jan 2011 - Nov 2012

      Coached & Trained both new and existing contact centre staff. Quality checking of calls and member correspondence. Completed business process sets & scripting for front-line consultants.Project stakeholder as subject matter expert (SME) for the Plum Contact Centre. 2IC to team leader in the contact centre.

    • Member Service Consultant
      • Jun 2008 - Dec 2010

  • Commonwealth Bank
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Banking Operations
      • Feb 1997 - Jun 2008

      Compliance officer, bankruptcy & administration orders - Deceased estates officer, processing. Completing online applications and branch processing. Compliance officer, bankruptcy & administration orders - Deceased estates officer, processing. Completing online applications and branch processing.

Education

  • Deer Park Secondary College & Mowbray College

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